Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Certain Websites (Google) not loading for a customer


  • This topic is locked This topic is locked
3 replies to this topic

#1 gigahurtz

gigahurtz

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:08:44 PM

Posted 18 September 2009 - 12:17 PM

Hello all,

I have a customer who has had issues connecting to certain websites (that are visited frequently). Other sites load up fine. I have done the following:

1. Checked hosts file, had some entries that I thought were affecting the connection issues, I cleaned it up and worked fine when I left. He then e-mailed me saying the problems have continued. He ran some "speed up my browser" software that tried to add certain sites he visited frequently to his hosts file and their IP address changed.

2. Ran spyware/malware check using Malwarebytes. Nothing found.

3. Disabled Internet Security package and still had the same problem.

Here is his Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:09:53 AM, on 9/18/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\AT&T\AT&T Internet Security Suite\Fws.exe
C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\AT&T\AT&T Internet Security Suite\Rps.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\WINDOWS\Dit.exe
C:\WINDOWS\DitExp.exe

C:\WINDOWS\system32\svchost.exe
C:\Program Files\Rainlendar2\Rainlendar2.exe
C:\Program Files\POP Peeper\POPPeeper.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\TheSage\TheSage.exe

C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\AT&T\AT&T Internet Security Suite\rpsupdaterR.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE

C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\JGsoft\EditPadLite\EditPadLite.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = »go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = »go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = »go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = »go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: IE7pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IE7pro\IE7pro.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\AT&T\AT&T Internet Security Suite\pkR.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: LastPass Browser Helper Object - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files\LastPass\LPBar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: LastPass Toolbar - {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files\LastPass\LPBar.dll
O4 - HKLM\..\Run: [AT&T Internet Security Suite] "C:\Program Files\AT&T\AT&T Internet Security Suite\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\AT&T\AT&T Internet Security Suite\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [Dit] Dit.exe
O4 - HKLM\..\Run: [StartupDelayer] "C:\Program Files\r2 Studios\Startup Delayer\Startup Launcher GUI.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
O4 - HKCU\..\Run: [POP Peeper] "C:\Program Files\POP Peeper\POPPeeper.exe" -min
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-329068152-152049171-725345543-1003\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe (User '?')
O4 - HKUS\S-1-5-21-329068152-152049171-725345543-1003\..\Run: [POP Peeper] "C:\Program Files\POP Peeper\POPPeeper.exe" -min (User '?')
O4 - HKUS\S-1-5-21-329068152-152049171-725345543-1003\..\Run: [Google Update] "C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c (User '?')
O4 - HKUS\S-1-5-21-329068152-152049171-725345543-1003\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" (User '?')
O4 - HKUS\S-1-5-21-329068152-152049171-725345543-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O8 - Extra context menu item: &Email It - C:\Program Files\QuickSend\quicksend.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: LastPass - file://C:\Program Files\LastPass\context.html?cmd=lastpass
O8 - Extra context menu item: LastPass Fill Forms - file://C:\Program Files\LastPass\context.html?cmd=fillforms
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7pro\IE7pro.dll
O9 - Extra 'Tools' menuitem: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7pro\IE7pro.dll
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll
O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {321FB770-1FBE-4BFE-BDC1-6F622D4FA499} - »https://setup.bellsouth.net/wizlet/PWRes···-1-2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - »fpdownload2.macromedia.com/get/s···lash.cab
O18 - Protocol: bw+0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: bwg0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwg0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0s - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: offline-8876480 - {157FA058-F587-445E-BD7E-B572DE58450B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Google Update Service (gupdate1c9a4a699d0fc0a) (gupdate1c9a4a699d0fc0a) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: lxbt_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbtcoms.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: AT&T Internet Security Suite Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\AT&T\AT&T Internet Security Suite\rpsupdaterR.exe
O23 - Service: AT&T Internet Security Suite AT&T Firewall (RP_FWS) - AT&T - C:\Program Files\AT&T\AT&T Internet Security Suite\Fws.exe

BC AdBot (Login to Remove)

 


#2 gigahurtz

gigahurtz
  • Topic Starter

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:08:44 PM

Posted 19 September 2009 - 04:16 PM

Wow, anyone out there?

Hello gigahurtz,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 20 September 2009 - 08:47 AM.


#3 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:44 PM

Posted 05 October 2009 - 07:59 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#4 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
  • 17,075 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:08:44 PM

Posted 13 October 2009 - 07:21 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users