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NOOB Needing Help With Rootkit.tdss Removal


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#1 es99cobra

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Posted 18 September 2009 - 12:13 PM

Hello all. first post here. have used the forum for quite a while for info, but this one has me stumped. Typically Malware Bytes could remove about anything. Now, I'm stuck. I see someone else on the board has the same problem, but instead of hijacking their thread, I thought I should start my own for personalized support. After all, viruses are like belly buttons, everyone has them, but no two are exactly alike! Ha! So I'll start by providing my Malware Bytes log. Any assistance from here would be greatly appreciated.

Symptoms:

1. Machine takes around an hour or more to boot up under normal startup. I see the desktop icons, but items on bottom right corner take forever to load. I have utilized msconfig to disable all items listed in startup tab. This allows me to have a semi-normal bootup. And so far, i have been running this way for approx 4 hours and it seems to be performing normally.

2. Stopzilla scan comes back clean (though it didn't yesterday).

3. Malwarebytes log comes back with rootkit.tdss twice. One it successfully deletes and one it says it will on reboot but never does.


FYI, I don't see an option to attach so please forgive me if i shouldn't have just pasted the log in to this message:

Malwarebytes' Anti-Malware 1.41
Database version: 2819
Windows 5.1.2600 Service Pack 2

09/18/2009 11:31:05 AM
mbam-log-2009-09-18 (11-31-04).txt

Scan type: Full Scan (C:\|)
Objects scanned: 221927
Time elapsed: 2 hour(s), 7 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\Device\Ide\iaStor0\buwipufg\buwipufg\tdlwsp.dll (Rootkit.TDSS) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\Device\Ide\iaStor0\buwipufg\buwipufg\tdlwsp.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.

Edited by es99cobra, 18 September 2009 - 12:13 PM.

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#2 boopme

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Posted 18 September 2009 - 08:05 PM

Hi, I need to advise you of this first.
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Orange Blossom

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Posted 18 September 2009 - 08:18 PM

Hello

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/258543/infected-with-rootkittdss/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR


2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message to boopme or me indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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