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sent for further investigation


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30 replies to this topic

#1 roxanne lynda

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Posted 18 September 2009 - 08:40 AM

i have been sent here from the am i infected part of bleeping computer for further investigation.. Topic referenced is here: http://www.bleepingcomputer.com/forums/t/255678/plz-help/ ~ OB my problem is that when i try play quake3 online ..i am geting constant 6 up to 12 percent ping loss and constant yo yo ping ie-40 70 90 35 65 80 100 40 it goes up and down like a yoyo..i am playing on same server as some people that are with same isp as me and on less conections that are geting more stable ping and less ping ..ive tryed adjusting all setings in game nothing works ie (snaps-maxpackets-rate) i have even tryed some of the other players game cfgs..nothing helps no matter what i do i constantly have ping loss..i am 10 mb conection my isp says ther is nothing wrong with my conection..i can d/l a 100mb file in like 2mins 30 seconds..but as soon as i try to play a game my conection turns to pants.i am using outpost pro fire wall...and it tells me that ime being port scaned constantly every 5 to 10 seconds 24/7..also i have alot of syn..syn ack..in my packet log they are saying blocked but they are hapening every 2 or 3 seconds also 24/7...surely this must be slowing my computer or network down..i have done sas scans already and mbam logs in other part of forum..they have send me here. any help or advice you can give would be great thank you in advance...here are the logs u requested..
Attached File  Attach.txt   7.03KB   0 downloadsAttached File  DDS.txt   15.53KB   3 downloadsAttached File  ark.txt   16.97KB   8 downloads

Edited by Orange Blossom, 18 September 2009 - 08:29 PM.


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#2 schrauber

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Posted 05 October 2009 - 11:03 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 roxanne lynda

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Posted 11 October 2009 - 06:16 PM

thank you for ure reply ime still having the same problem..here are the logs u requested i tryed to zip the attatch file but it said i didnt have permision to do it sorry..

Attached Files



#4 m0le

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Posted 21 October 2009 - 10:13 AM

Hi roxanne lynda,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :(
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#5 roxanne lynda

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Posted 24 October 2009 - 09:58 AM

ime really sorry for only geting back now,have been really busy. i still have same problems and am greatful for any help to resolve them i will check back here every day for help

#6 m0le

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Posted 24 October 2009 - 04:06 PM

Okay roxanne lynda, I've read your other thread and Quietman7 is definitely right about there being a need to check for hidden nasties in the PC. From what I've read it seems unlikely (but not impossible) for these problems to stem from malware.


However, let's give it a go anyway :(

One thing that hasn't been checked is rootkit activity so please follow the instructions below to run a rootkit scanner called RootRepeal

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.

    First Location
    Second Location
    Third Location

  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
That's all for the moment. Let's see if that comes up with anything. :(
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#7 roxanne lynda

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Posted 25 October 2009 - 07:03 AM

here is the log u asked for

Attached Files



#8 m0le

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Posted 25 October 2009 - 03:54 PM

RootRepeal shows a malicious service running.

Please download ComboFix from one of these locations:1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

File::
c:\documents and settings\roxinator\local settings\temp\~dfd656.tmp
c:\documents and settings\roxinator\local settings\temp\~dfe63b.tmp

Netsvcs::
jnyunsdlh

Driver::
jnyunsdlh


Save this as CFScript.txt, in the same location as ComboFix.exe


Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Thanks :(
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#9 roxanne lynda

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Posted 26 October 2009 - 05:28 AM

ok i have a problem sorry to be a pain...i tryed to turn of avg inside the program it wnt let me ..so then i msconfig and turned all avg off so it doesnt start up on reboot..ime up to the part where i drag in the cfscript and it says run on combo fix which i do then get a warning from it saying avg is still active...when i click on avg it says no active components running...so i thought sod it ile just uninstall it and re install after but ime geting a error code from avg when i try to uninstall


Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005

please advice as combo fix says could dmage computer if i continue..as i said sorry to be a pain but ime not that good with pc stuffs

#10 m0le

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Posted 26 October 2009 - 08:33 AM

Hi,

Don't worry if you are having problems with AVG, continue running Combofix.

If things do go wrong (which they won't) there is a way of reversing the changes. Make sure that you install the recovery console for this part and it will be fine.
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#11 roxanne lynda

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Posted 26 October 2009 - 10:21 AM

ok i went ahead with runing it .it said i didnt have recovery console installed so i let it do its thing...after reboot some strange things hapened internet explorer said ie wasnt my default search engine should i make it .i said yes but ive only ever used e(ie)...ok after reboot i have a box appear that says pev.cfxxe application is attempting to modify another application memory


process pev.cfxxe
target process csrss.exe


set permission for this application

allow to modify other application memory

block attempts to modify other application memory


allow block or ok

thank you for ure quick replies and ure patience with me :(

#12 roxanne lynda

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Posted 26 October 2009 - 11:19 AM

2nd box to appear

process catchme.tmp

target process explorer.exe

smart advisor said c:\combofix\catchme.tmp
i clicked ok hope that was right



3rd box to apear pev.cfxxe

launcher pev.cfxxe

target ipconfig.exe

again clicked ok hope that was right





4th box to appear catchme.tmp


process catchme.tmp

injected component catchme.dll


again i clicked ok




5th box to appear windows command processor



process cf32415.exe


file name c:\windows\system.ini


the reason ime clicking ok is because i clicked on smart advisor
and that tell me process info location c:\combofix etc etc
so i took it each time as combo fix trying to do its thing
hope ime right ive stoped however at this box because
it says application is attempteing to modify a critical object

#13 m0le

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Posted 26 October 2009 - 12:20 PM

Yes, you're right that you should OK these, let Combofix run right through.
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#14 roxanne lynda

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Posted 26 October 2009 - 12:47 PM

ok all together there was about 20 pop up boxes... i ok them all.1 of them kept re poping up (same box i meen)saying in combofix blue screen access denied..here is the log file

Attached Files



#15 m0le

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Posted 26 October 2009 - 02:03 PM

That's gone well. The messages you were receiving were from your antivirus asking your permission to let Combofix run. This is why we normally try and disable them.


Let's run MBAM to make sure everything's gone.

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Good job so far, roxanne lynda :(
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