Posted 18 September 2009 - 07:38 AM
I use an older Dell Computer with XP Home, but have all the operations system updates (Service Pak 3). When I connect certain USB plug and play devices, most notably a Western Digital Passport Hard Drive and a basic portable flash drive, my computer tries to install them. However, after it pops up the "Found New Hardware" tag, it immediately goes to a hardware installation wizard. Of couse, at that point clicking "install automatically" leads me to the "can't install hardware, cannot find the appropriate software". These devices are not supposed to have separate drivers, they should use the usb drivers native to Windows XP, at least that is what the manufacturer says.
Any help would be greatly appreciated.