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Problems with Native USB Drivers

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#1 Dekuyper


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Posted 18 September 2009 - 07:38 AM

I use an older Dell Computer with XP Home, but have all the operations system updates (Service Pak 3). When I connect certain USB plug and play devices, most notably a Western Digital Passport Hard Drive and a basic portable flash drive, my computer tries to install them. However, after it pops up the "Found New Hardware" tag, it immediately goes to a hardware installation wizard. Of couse, at that point clicking "install automatically" leads me to the "can't install hardware, cannot find the appropriate software". These devices are not supposed to have separate drivers, they should use the usb drivers native to Windows XP, at least that is what the manufacturer says.

Any help would be greatly appreciated.

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#2 petewills


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Posted 18 September 2009 - 01:26 PM

Perhaps Hamluis can assist- he seems to help a lot of people.

I've solved USB problems in the past by uninstalling the drivers
and rebooting, which puts them back in place.

Odd that you're not even picking up a flash drive.

#3 hamluis



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Posted 18 September 2009 - 01:40 PM

You can try uninstalling your current USB controllers in Device Manager...and then rebooting to allow same to install again. They can become damaged and not provide any indication that something is amiss. Only takes a few minutes and is easy.

First...disconnect whatever USB devices are currently connected.

Start/Run...type devmgmt.msc and hit Enter.

Scroll down to Universal Serial Bus controllers, click the plus sign to the left. This will show the detail.

Individually...right-click on each item under USB controllers...with "controller" in the description and then click the Uninstall option. No need to bother with the hubs listed, IMO, but that's up to you.

Reboot the system and attempt to install your USB devices, according to manufacturer's instructions.


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