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Can't install Windows Service Pack 2


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#1 dali718

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Posted 18 September 2009 - 01:53 AM

Windows XP Media Center Edition version 2002 service pack 1
Dell Dimension 4600

I'm unable to install service pack 2 from the automatic update or microsoft download center. First, I get a box that says:
Service Pack 2 Setup...
(red X) Access is denied

then, a box that says:
Service Pack 2 Setup Error
(red X) Service Pack 2 installation did not complete
Select 'ok' to undo the changes that have been made
(ok)

then, the Windows XP Service Pack 2 removal wizard runs.

One piece of info that might be useful is that when I boot up my computer I get a message that says:
The file dtscsi.sys is corrupted
press any key to continue

Any help to fix this problem would be greatly appreciated.
:thumbsup:

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#2 petewills

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Posted 18 September 2009 - 07:25 AM

Google the filename.

It seems that the .sys file is part of Daemon Tools.
The advice seems to be to remove Daemon Tools.
Don't take my word, read about it yourself first.

You could get a copy of the Service Pack 2 CD from Microsoft
to avoid the download.

I still have my CD, I also have Dimension 4600 (6 years old)
which runs sweetly on Service Pack 3.

#3 dali718

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Posted 18 September 2009 - 04:10 PM

I uninstalled daemon tools and renamed dtscsi.sys and sptd.sys. I restarted and ran automatic updates. The Windows Service Pack 2 Setup Wizard ran, but froze when it got to Creating Cabinets. I had to cancel.

My reinstallation CD is badly scratched and wont run. I'd rather not buy a whole new OS, at least until windows 7 comes out.
:thumbsup:

#4 hamluis

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Posted 18 September 2009 - 04:28 PM

Have you read the following?

http://support.dell.com/support/topics/glo...lang=en&cs=?

Louis

#5 petewills

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Posted 19 September 2009 - 09:21 AM

Interesting, you seem to have moved a little further forward, following Daemon Tools removal.
How long did you wait, when the program froze, before cancelling.
It does take quite a while to install, I recall. (About 50mins ?)

I dislike the automatic update feature intensely.

Apart from the SP2 CD, which I ordered from Microsoft,
I have always downloaded the SP files and run them from my computer,
even when you are advised not to download if you are only updating
one computer. (They say visit Windows Update - round and round we go!)

Never had any problems with these 'developer' files, perhaps someone will now inform me why it was
perhaps not a good idea?

If you have exhausted all possibilities and read the link from Louis
and carried out any suggested procedures
and got nowhere, you MAY want to try that route,
but you have to ensure your computer is malware, spyware and virus-free, as per the MS articles.

This is the link, at your own risk:

http://www.microsoft.com/downloads/details...;displaylang=en


BTW, I only ever offer suggestions where procedures have worked FOR ME.
Regrettably, there is no 'one fix fits all' solution.

I also await Windows 7; just can't wait to get to grips with all those incompatibilty problems.

#6 dali718

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Posted 19 September 2009 - 05:36 PM

Thx for the help.
I had no luck updating the Bios from louis' link.
I actually reinstalled xp with my scratched cd, nervous it would mess up my computer, but it worked great. I've since upgraded to sp3 and my computer hasn't run so smoothly in years. :thumbsup:

#7 petewills

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Posted 19 September 2009 - 07:08 PM

Excellent.

Perhaps you should now make an SP3 slipstream disk,
just in case you need to reinstall in future;
saves reinstalling bit by bit.

Plenty of info about slipstreaming, through Google,
if you are unfamiliar with the procedure.




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