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not sure if it's malware or virus


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#1 lmbee59

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Posted 17 September 2009 - 11:09 PM

I have Windows Vista Home Premium 64 bit, Dell Inspiron 537s
I just got my new computer Monday...

Today I was updating my HP PSC 2355 printer drive and I know it was from a trusted site as I registered there
after that,

I went to Zshare.org to view my files I uploaded 2 months ago, and one movie wouldn't play, but I remember how it blinked and suddenly, it jumped to my Computer properties folder, opened it up and it started to tell me what files are threatened/compromised, and then I get this website popping in to say that I NEED to download this application to get antivirus protection. The website is called "Personal Antivirus" and if I try to get a license, I'd have to pay a lot of money (79.99 to 109.99) They even went so far to put in a "lock" icon in their site to make it look legit. Sorry, but I get a bit leery of any website popping up unexpectedly.

I already have AVG 8.5 Free Antivirus, and don't see how I'd need to buy this program and I"m very leery of any site popping in like that, only to coerce me to buy their program if I don't have their license. I never went to that website.

I don't have the spyware application yet and I was planning to download it, but now I'm wondering if I had a malware issue, making me think that I have a virus and it just looks fishy to me that a website would pop up and had me download and install their application....and btw, that I can't uninstall as it doesn't show up in my start up, or in the add/remove application. I can't even remove the danged icon from the system tray! Plus, I get this stupid pop up telling me about which virus it is and what part of the computer it affects and when I click on "block" it brings up the Personal Antivirus application that if to "remove threats" it will take me to their website to PAY for the license.

what do you guys think?



edit: yep, it's a malware...just googled "Personal Antivirus--malware?"

http://remove-malware.net/how-to-remove-pe...e-anti-spyware/ --- do I use their removal application provided or do I use Malware Byte provided by this site...? http://www.bleepingcomputer.com/virus-remo...sonal-antivirus

Edited by lmbee59, 17 September 2009 - 11:28 PM.


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#2 Blade

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Posted 17 September 2009 - 11:45 PM

Hello lmbee59 and :thumbsup: to BleepingComputer.

Personal Antivirus is, as you've noted, malware. We can help though; I'll have this thread moved to Am I Infected for cleaning. You'll need to run Malwarebytes. Here are more detailed instructions so that we can get you cleaned up. :flowers:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log

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#3 lmbee59

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Posted 18 September 2009 - 12:13 AM

Hello lmbee59 and :thumbsup: to BleepingComputer.

Personal Antivirus is, as you've noted, malware. We can help though; I'll have this thread moved to Am I Infected for cleaning. You'll need to run Malwarebytes. Here are more detailed instructions so that we can get you cleaned up. :flowers:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!


In your next reply, please include the following:
Malwarebytes log


oops...didn't know that I had to rename it...I went ahead and downloaded it anyways, and went thru all the steps as the instructions indicated in the link I provided earlier. Apparently I got that program removed....however, I thought I lost my desktop when it rebooted and got the 'Welcome' screen and then my desktop went black...thankfully hitting the Ctl + Alt + Del keys triggered a log off screen, so I logged off and then it rebooted normally.

I'm going to contact Zshare.org to let them know there is a possible malware riding piggyback....either that, it could be that my file that I can't open was the one infected...which I could delete and re-upload again.

here is the log:

Malwarebytes' Anti-Malware 1.41
Database version: 2818
Windows 6.0.6002 Service Pack 2

9/17/2009 9:56:15 PM
mbam-log-2009-09-17 (21-56-15).txt

Scan type: Quick Scan
Objects scanned: 78890
Time elapsed: 3 minute(s), 40 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 1
Folders Infected: 2
Files Infected: 4

Memory Processes Infected:
C:\Program Files (x86)\PersonalAV\PersonalAV.exe (Rogue.PersonalAntiVirus) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\Environment\avapp (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\avuninst (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files (x86)\Common Files\Uninstall\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

Files Infected:
C:\Users\Lori\AppData\Local\Temp\drv2226462.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Common Files\Uninstall\PersonalAV\Uninstall.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PersonalAV\PersonalAV.exe (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Windows\System32\msxmlm.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.




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