Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Virus took over admin. access. Numerous pop ups, etc.

  • Please log in to reply
2 replies to this topic

#1 Kristin1455


  • Members
  • 2 posts
  • Local time:04:30 AM

Posted 17 September 2009 - 04:25 PM

Something went horribly wrong on my computer(likely I downloaded something I shouldn't, as I was looking at shareware on a website; stupid, I know.) and suddenly I was getting tons of 'anti-virus software' website pop ups, etc. I shut my computer down as it was nearly impossible to do anything on it, and when I tried to sign back in, there was an administrative account made and a password set up so I couldn't get in. My boyfriend worked on it and managed to get that taken care of so I'm back in now but there's still tons of pop ups and definitely a virus on here. It won't let me run a lot of my programs like Windows Media Player, I can't play music or movies on any player at all, and I can't just click on things to open them. For example: to open the Mozilla browser? I have to left click and go to 'run as'. I tried to download 'hijack this' and it won't even run it. Won't let me run 'Spybot' either. Any help please? 6 and 7 pop ups at a time every 2-3 minutes when I'm on here is driving me nuts. I can provide further details if necessary. Thanks!!

Edited by The weatherman, 17 September 2009 - 04:27 PM.
Moved from XP to a more appropriate forum. Tw

BC AdBot (Login to Remove)


#2 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • Gender:Male
  • Local time:04:30 AM

Posted 17 September 2009 - 05:17 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.

Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 Kristin1455

  • Topic Starter

  • Members
  • 2 posts
  • Local time:04:30 AM

Posted 17 September 2009 - 09:21 PM

Thank you for your quick reply. Alright, I downloaded the anti-malware program from the link and it installed just fine but when I tried to run it, it wouldn't work. I changed it from '.exe' to '.bat' and it came up then; I checked the box to perform a full scan and it looked as though it was starting to, but then it disappeared. Any advice?

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users