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Browsers Hijacked, Can't Run Most Anti-Spyware


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#1 Squib

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Posted 17 September 2009 - 03:56 PM

Hi,

I'm trying to clean my brother's computer but it is in really bad shape. I can't run Hijackthis or Malwarebytes. I was able to run a few things so I'm going to post what I've seen so far.

1) The computer takes a very long time to boot up and before it is finished, there are two different error messages:

DATA EXECUTION PREVENTION
To help protect your computer, Windows has closed this program:
Windows Explorer

WINDOWS EXPLORER
Windows (sometimes Windows Explorer) has encountered a problem and needs to close

Explorer shuts down but immediately restarts. This may happen once or a few times.

2) I installed a startup monitor to see if I could catch anything. I've gotten this message a couple of times:

The program A00FC21E9.exe has registered the executable C:\\DOCUMENTS\Mark\Locals~1\Temp\_A00FC21E9.exe to run at startup.

I don't allow this program to run of course.

3) Firefox/Chrome/IE aren't able to go to certain sites such as firefox.com and microsoft.com, the browser just hangs there trying to load the pages. Other searches I do for spyware/anti-spyware redirect me to sites such as bestwebsearch.net or url.urtbk.com.

4) Symantec Antivirus has caught a few things:

Adware.ZangoSearch
Adware.Gen

5) I was able to install and run Spyware Doctor. It currently has the following spyware quarantined:

Trojan.Virtumonde (multiple instances, it keeps coming back)
Adware.MxLiveMedia
Worm.P2PAgent
Adware.BHO.GEN
Adware.Admedia
Hijacker.Affiliated_With_Browser_Hijackers
Trojan-Downloader.Zlob.GEN
Adware.Adrotator.GEN

I'm not sure what to do next, because even after all this cleaning I still can't run HijackThis or Malwarebytes and my browsers still can't reach sites and are getting redirected. Some of the stuff that's been cleaned seems to be gone for good while a few things seem to be returning.

I was hoping someone might have some ideas on what I could try next short of reformatting and reinstalling.
Any help would be appreciated.

Thanks!

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#2 Computer Pro

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Posted 17 September 2009 - 05:19 PM

Hello and welcome to Bleeping Computer.

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Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#3 Squib

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Posted 17 September 2009 - 10:28 PM

I downloaded DrWeb and tried to run it in safe mode.

Safe mode is resetting every 15 seconds or so which makes it difficult to do anything unless I do it quickly. I got DrWeb to start a couple of times but I keep getting this error message:

a35nrXP.exe has encountered a problem and needs to close.

The scan won't finish.

#4 Computer Pro

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Posted 18 September 2009 - 05:38 PM

Ok, Rootrepeal time:

Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the FILES tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
Computer Pro

#5 Squib

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Posted 19 September 2009 - 03:31 PM

Rootrepeal ran fine.

When the scan was finished, it said it found 2 locked/hidden files, but I only see one in the report.

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/19 16:26
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: C:\Program Files\Common Files\Symantec Shared\VirusDefs\20090826.009\EraserUtilDrv10910.sys
Status: Locked to the Windows API!

#6 Squib

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Posted 19 September 2009 - 03:33 PM

I didn't disable Symantec or Spyware Doctor during the scan. Should I have?

#7 Computer Pro

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Posted 19 September 2009 - 04:00 PM

Dont worry about the AV, lets get another opinion:

Please download Sophos Anti-rootkit& save it to your desktop.
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Credits to DaChew
Be sure to print out and read the User Manualand Release Notes
Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
Make sure the following are checked:
o Running processes
o Windows Registry
o Local Hard Drives

Click Start scan.
Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
o Files tagged as Removable: No are not marked for removal and cannot be removed.
o Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
o Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
After reboot, a dialog box displays the files you selected for removal and the action taken.
Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
Disconnect from the Internet or physically unplug you Internet cable connection.
Clean out your temporary files.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Computer Pro

#8 Squib

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Posted 21 September 2009 - 01:18 PM

Here are the Sophos results. The first scan didn't have the anti-virus etc. turned off while the second scan did. Neither scan identified any files that were recommended for cleaning.

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 9/19/2009 at 17:35:58 PM
User "Mark" on computer "HOME"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\a347scsi\Config\jdgg40
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\a347scsi\Config\jdgg41
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\d347prt\Cfg\0Jf40
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\GdiPlus.dll
Hidden: file C:\Program Files\ComcastUI\Universal Installer\CACHE\5599fea7-b9d0-4c48-84c3-66d697784679.exe
Hidden: file C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe
Hidden: file C:\Program Files\Alcohol Soft\Alcohol 120\Alcohol.exe.bak
Hidden: file C:\WINDOWS\Installer\$PatchCache$\Managed\7775F2120911FED4E8D4B6F213B3547E\8.0.48\pdagent.exe
Hidden: file C:\WINDOWS\Installer\$PatchCache$\Managed\7775F2120911FED4E8D4B6F213B3547E\8.0.48\pdengine.exe
Hidden: file C:\WINDOWS\Installer\$PatchCache$\Managed\7775F2120911FED4E8D4B6F213B3547E\8.0.48\pduiocx.dll
Hidden: file C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\URC0ESGC\PC_Checkup_Setup[1].exe
Hidden: file C:\Program Files\Common Files\Symantec Shared\SPBBC\UpdMgr.exe
Hidden: file C:\Documents and Settings\Mark\Desktop\stuff not used\ccsetup210.exe
Hidden: file C:\Program Files\Symantec AntiVirus\Rtvscan.exe
Hidden: file C:\WINDOWS\$hf_mig$\KB973354\update\update.exe
Hidden: file C:\WINDOWS\Installer\$PatchCache$\Managed\9040110900063D11C8EF10054038389C\11.0.8173\msxml5.dll.AB5E1073_AD9B_48DF_B07F_3E445B5A45CF
Hidden: file C:\Program Files\Common Files\Microsoft Shared\MSInfo\OINFO11.OCX
Hidden: file C:\Documents and Settings\Mark\Desktop\stuff not used\PotC-setup.exe
Hidden: file C:\RECYCLER\ADAPT_Installer.exe
Hidden: file C:\Documents and Settings\Mark\Desktop\stuff not used\SkypeSetup.exe
Hidden: file C:\WINDOWS\$hf_mig$\KB890859\SP2QFE\ntoskrnl.exe
Hidden: file C:\WINDOWS\$NtUninstallKB912945$\shdocvw.dll
Hidden: file C:\Program Files\Common Files\Scanner\ppclean.exe
Hidden: file C:\WINDOWS\$hf_mig$\KB904706\update\update.exe
Hidden: file C:\Program Files\Common Files\SupportSoft\bin\avmanagerunified.dll
Hidden: file C:\Program Files\Common Files\InstallShield\Driver\9\Intel 32\IDriver.exe
Hidden: file C:\Program Files\Common Files\InstallShield\Driver\9\Intel 32\IDriver2.exe
Hidden: file C:\WINDOWS\$hf_mig$\KB896422\update\update.exe
Hidden: file C:\WINDOWS\$NtUninstallKB921398$\shell32.dll
Hidden: file C:\WINDOWS\$hf_mig$\KB921883\update\update.exe
Hidden: file C:\WINDOWS\$NtUninstallWMFDist11$\wmvcore.dll
Hidden: file C:\dell\drivers\R115321\WLBCGCBPRO731.DLL
Hidden: file C:\WINDOWS\$NtUninstallKB941693$\win32k.sys
Hidden: file C:\WINDOWS\Installer\$PatchCache$\Managed\00002109020090400000000000F01FEC\12.0.6021\WRD12CNV.DLL
Hidden: file C:\Program Files\Common Files\Ahead\DSFilter\NeAudio.ax
Hidden: file C:\Program Files\Warcraft III\war3.117
Hidden: file C:\Program Files\Spyware Doctor\inethlpr.dll
Hidden: file C:\Documents and Settings\Mark\Application Data\GarageGames\IAPlayer\products\www_instantaction_com\7500\install\d3dx9_33.dll
Hidden: file C:\Documents and Settings\Mark\Application Data\GarageGames\IAPlayer\products\www_instantaction_com\7500\install\d3dx9_31.dll
Hidden: file C:\WINDOWS\system32\divx.dll
Hidden: file C:\Program Files\Common Files\Real\GToolbar\GoogleToolbarInstaller.exe
Hidden: file C:\Program Files\Common Files\Real\GToolbar\GoogleToolbarInstaller98.exe
Hidden: file C:\Program Files\Common Files\Real\GToolbar\GDSSetup.exe
Hidden: file C:\Documents and Settings\Mark\My Documents\FrostWire\Incomplete\FQHT2UH7UT3F67SXWVR4XNS3TZ62IRUT\Home_Yann_Arthus-Bertrand__frostclick.com_frostwire.com_Free_Movie__English__HD__H264__1280x720_2009_07_25\Home_Yann_Arthus-Bertrand__frostclick.com_frostwire.com_Free_Movie__English__HD__H264__1280x720_2009_07_25.mp4
Hidden: file C:\Documents and Settings\Mark\Application Data\FrostWire\.NetworkShare\LimeWireWin4.16.6.exe
Hidden: file C:\WINDOWS\$hf_mig$\KB963027\update\update.exe
Hidden: file C:\Documents and Settings\Mark\.housecall6.6\TSC.exe
Hidden: file C:\Program Files\Fenomen Games Downloader\FarmFrenzy2Aff_36566.exe
Hidden: file C:\Program Files\Coupons\uninstall.exe
Hidden: file C:\Program Files\Common Files\Apple\Mobile Device Support\bin\Foundation.dll
Hidden: file C:\Program Files\Common Files\Apple\Mobile Device Support\bin\GoogleContactSync.dll
Hidden: file C:\Program Files\Common Files\Apple\Mobile Device Support\bin\SyncServices.dll
Hidden: file C:\Program Files\Common Files\Apple\Mobile Device Support\bin\upgradedb.exe
Hidden: file C:\Program Files\Common Files\Apple\Mobile Device Support\bin\YahooSync.exe
Hidden: file C:\WINDOWS\ServicePackFiles\i386\ntkrnlmp.exe
Hidden: file C:\WINDOWS\ServicePackFiles\i386\msmsgs.exe
Info: Starting disk scan of D: (NTFS).
Hidden: file D:\dell latitude drivers\original equipment\6-1_xp-2k_wdm_29602.exe
Hidden: file D:\dell latitude drivers\original equipment\6-1_xp-2k_dd_29602.exe
Hidden: file D:\programs\winamp52_full_emusic-7plus.exe
Hidden: file D:\dell latitude drivers\original equipment\6-1_ccc_enu_29602.exe
Hidden: file D:\dell latitude drivers\original equipment\6-1_xp-2k_dd_ccc_wdm_enu_29602.exe
Info: Starting disk scan of H: (FAT).
Stopped logging on 9/19/2009 at 19:35:35 PM


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 9/21/2009 at 13:07:33 PM
User "Mark" on computer "HOME"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\a347scsi\Config\jdgg40
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\a347scsi\Config\jdgg41
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\d347prt\Cfg\0Jf40
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\Mark\My Documents\FrostWire\Incomplete\FQHT2UH7UT3F67SXWVR4XNS3TZ62IRUT\Home_Yann_Arthus-Bertrand__frostclick.com_frostwire.com_Free_Movie__English__HD__H264__1280x720_2009_07_25\Home_Yann_Arthus-Bertrand__frostclick.com_frostwire.com_Free_Movie__English__HD__H264__1280x720_2009_07_25.mp4
Info: Starting disk scan of D: (NTFS).
Stopped logging on 9/21/2009 at 14:04:50 PM

#9 Computer Pro

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Posted 21 September 2009 - 05:26 PM

Please download TFC by Old Timer and save it to your desktop.
Alternate Download Link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.


Then please try to run Dr. Web
Computer Pro

#10 Squib

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Posted 21 September 2009 - 09:47 PM

I still can't run Dr. Web either in regular mode or safe mode.

It is still crashing with the error message 724h3XP.exe has encountered a problem and needs to close.

Safe mode is no longer resetting itself every 15 seconds though which is progress!

#11 Computer Pro

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Posted 22 September 2009 - 06:04 PM

Ok, run TFC again, and then once rebooted, try to run malwarebytes again, but this time before you try to execute the .exe file, change it to zztoy.exe instead of the default mbam-setup.exe
Computer Pro

#12 Squib

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Posted 25 September 2009 - 08:16 AM

Still no luck...

Is it getting to the point where I should consider just reformatting and reinstalling Windows?

#13 Computer Pro

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Posted 26 September 2009 - 07:34 PM

My opinion would be if you would not mind reformatting, then I would do it to get a good clean start. But if you dont choose to, let me know.
Computer Pro




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