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Trojan Horse Generic 14.A**


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#1 murrayl

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Posted 17 September 2009 - 02:27 PM

Hello, I am a bit of a Newbie when it comes to solving my infection problems, so please be patient with me!!! Thanks!

So...My IE started to do funny things like when I click on a result in google search it redirects me to some other search engine rather than to the webpage that I clicked on. I was able to get around that by clicking on the cached item in the webpage and it would go to it then. After a day or so of doing this, when I clicked on the cached item it would take me to a Google site that said something like "you are sending a searching file" or something like that, "which is against Google policy" so it would not allow me to access the website at all. So I downloaded Adaware and tried to run it but when I clicked on it, it too would not run. It said "can't find" the applicaton or something to that effect. So I uninstalled it and downloaded AVG and scanned my laptop. It came up with 10 infections including Trojan Horse Generic 14.A...something. It said that it cleaned it and sent them to the vault. Then I went to load it again to scan it and it said that my emails were not being protected. When I tried to scan the computer, it would just stop working. No matter how I tried to get a scan it would function as though I did not click on the scan button. I have rebooted my laptop in Safe mode, and tried to download all critical files to an external hard drive to be sure of having a backup. I am using Windows Vista.

I have read that maybe I need to do a Combofix, but don't want to do that without some help!!!!

Can someone please help me!?!?!?!?

Thanks.

MurrayL

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#2 Computer Pro

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Posted 17 September 2009 - 05:22 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 murrayl

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Posted 18 September 2009 - 12:54 AM

Thanks for the quick reply. I downloaded the file on a clean computer, renamed the file to zztoy, copied the file to the infected computer, installed the program (including the updates) and ran the program. After selecting the "full scan" button and starting the scan, the program just quit. when I went to run it again I got an error message saying " Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." So I uninstalled the program and then reinstalled it again following the same instructions. This time rather than running the program from the program menu, i went into the Programs Files and changed the name of the mbam-setup file to zztoy.exe and ran it again. Exactly the same result where it quit as soon as it got started (within 2 seconds). I tried to run it again and got the same error message. So I uninstalled it again, reinstalled it again, renamed the mbam file to again.bat and ran it again. Exactly the same result. So, now what should I try? Thanks. Murray

#4 Computer Pro

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Posted 18 September 2009 - 05:37 PM

Ok, lets run RootRepeal:

Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the FILES tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
Computer Pro




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