Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virus / Malware - can't access microsoft.com or symantec.com. Problems with logonui.exe


  • This topic is locked This topic is locked
5 replies to this topic

#1 MartinY

MartinY

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:08 PM

Posted 17 September 2009 - 02:24 PM

Hi guys

I have an issue with my PC. Lot's of errors raised by logonui.exe and subsequently mpnotify.exe. Also Windows blocked a number of run app as dll error messages to "protect my computer".

I'm running Windows XP, SP3 with Symantec Endpoint Protection (fully updated) and it reported a number of problems. In order (when I actually believe I got infected):
Trojan Horse
Packed.Generic.237
Tracing Cookie
Info Stealer
Downloader

And now regularly: W32.Spybot.Worm (after every reboot).

I have already (rightly or wrongly) performed the following:
- Full Endpoint scan (which took seconds!)
- Run Malwarebytes' Anti Malware and cleaned
- Run SUPERantispyware and cleaned
- Run ccleaner and cleaned
- Run SpwareBlaster (for future safety, although I had already had it installed but not updated it recently)
- Run root repeal

I can't connect to symantec.com or microsoft.com (and they won't ping). I have also removed logonui.exe and logonui.exe.manifest (moved them from the c:\windows\system32 dir) as logonui.exe was giving me multiple memory errors on bootup and shutdown. I no longer get the logonui.exe errors or the run app as dll errors. I still get the W32.Spybot.Worm errors reported from Symantec Endpoint.

I have also run SDFix due to hits from this forum on similar issues to those than I am having. It ran in safe mode OK and rebooted but has been running hours now post boot-up without result. I assume this is the program running Unrar.exe and multiple versions of dnif.exe.

I attached the root repeal and dds logs (ark.txt, attach.txt and dds.txt). I have also uploaded my original root repeal log before finding this forum and cleaning anything (rrlog.txt). Hopefully one of you genius guys can get my computer sorted, 'cos I've got many years of PC experience (not in AV / Malware though) and I can't sort it!

Many thanks in advance. Hopefully, I've met all the requirements to post here. If not, I apologise!

Martin

Attached Files


Edited by MartinY, 17 September 2009 - 03:53 PM.


BC AdBot (Login to Remove)

 


#2 MartinY

MartinY
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:08 PM

Posted 18 September 2009 - 12:38 AM

And now the SDFix log.

Hello MartinY,

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Attached Files


Edited by The weatherman, 18 September 2009 - 06:14 PM.


#3 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:08 PM

Posted 03 October 2009 - 09:38 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#4 MartinY

MartinY
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:08 PM

Posted 03 October 2009 - 11:04 AM

Hi

The situation is still the same with my system. The DDS log is also the same (I haven't used the PC since).

Any idea when someone could review the logs etc I attached?

Martin

#5 SpySentinel

SpySentinel

  • Staff Emeritus
  • 2,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The United States
  • Local time:02:08 PM

Posted 03 October 2009 - 03:35 PM

Hi Martin,

Welcome to Bleeping Computer. Sorry for the delay, we have been very busy lately.


  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTListIt2.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.



Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
Posted Image
Unified Network of Instructors and Trained Eliminators

Posted Image

My help is always free, but if you can, please Posted Image to help me continue the fight against malware.

#6 SpySentinel

SpySentinel

  • Staff Emeritus
  • 2,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The United States
  • Local time:02:08 PM

Posted 08 October 2009 - 09:58 PM

Due to lack of feedback this topic has been closed.

If you need this topic reopened, please PM Me or another Moderator with the link to this thread.

Everyone else please start a new topic.
Posted Image
Unified Network of Instructors and Trained Eliminators

Posted Image

My help is always free, but if you can, please Posted Image to help me continue the fight against malware.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users