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Multiple IE processes?


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#1 Brandy is Confused

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Posted 17 September 2009 - 10:11 AM

I was on Facebook last night when all of a sudden things slowed down. A window popped up saying that there was not enough virtual memory. I had 3 photo pages open, and was running the D&D app when this happened.

It wasn't like that earlier in the day, so it made me wonder. Although earlier in the day, I did download a file converter (I needed to change an m4a into an MP3, but I ended up getting rid of the program because it only converted a sample of the song), and I read through the reviews to be sure no one had said "OMGZ TERRBILE PROGRAM IT HAZ A TROJAN!!1!1!".

My brother was really concerned about this - he checked the user resources and found three IE processes running. I think he mentioned something about them either opening or closing at the same time? (He's not here to ask right now.) He re-started the computer, and things seemed okay. He ran Super Anti-Spyware (he found some tracking cookies), and he ran BitDefender (which didn't find anything).

He's talking about using the bookmarking system to go back a week, or just reformatting the computer altogether. I thought that I should check in here before any of that happened.

We don't actually have a proper anti-virus scanner - we DID have AVG 8, but my brother dumped it because it was eating up resources awhile ago.

We are operating on Windows XP with IE 7.

Any ideas? :thumbsup:

Thanks in advance!!

[EDIT] - I got Task Manager open, and there are 2 (formerly 3) IE processes running - I've only got this one window open. Everything's running smoothly, but I'm still curious.

I'm also a little uneasy because I had accessed my bank account online yesterday before the weirdness started...

This is my mom's computer, and I don't want her to enter any important info until we know what's going on, so any help (soon, if possible) would be fantastic!

After some searching, I read that faulty spelling can point to malware - it's iexplore.exe in my task manager, and there are now 4 there. Gah!!!

Edited by Brandy is Confused, 17 September 2009 - 12:05 PM.

"Virus Alert!/Delete immediately before someone gets hurt/Forward this message to everybody..." - Weird Al.

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#2 garmanma

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Posted 17 September 2009 - 05:59 PM

explorer.exe is the Desktop
iexplorer.exe is the browser

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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#3 Brandy is Confused

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Posted 17 September 2009 - 06:31 PM

Hi there, garmanma - thanks for your response!!!

Before you'd replied, I'd found someone else with a silmilar problem and ran Dr. Web (I believe), and it didn't find anything. I ran Super Anti-Spyware, and it had found some tracking cookies.

I followed your instructions to the letter, and here's my MBAM results:

Malwarebytes' Anti-Malware 1.41
Database version: 2818
Windows 5.1.2600 Service Pack 3

9/17/2009 7:24:20 PM
mbam-log-2009-09-17 (19-24-20).txt

Scan type: Quick Scan
Objects scanned: 87952
Time elapsed: 4 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Do you think we should change the passwords we've been using on websites?
And also, maybe reccomend a good anti-virus?

I appreciate your help, thanks!

(Also, there are still two iexplore.exe's in my Task Manager - I'm going to hope that they're normal?)

Edited by Brandy is Confused, 17 September 2009 - 06:57 PM.

"Virus Alert!/Delete immediately before someone gets hurt/Forward this message to everybody..." - Weird Al.

#4 garmanma

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Posted 17 September 2009 - 07:30 PM

Removing your AV without having another in place is foolish
Going on Facebook with no AV is suicide
I have used AVG for years on 5 machines without any problems
Avast has a good free AV
Have a look here:
http://www.bleepingcomputer.com/forums/topic3616.html
Please get one now

Please run another Superantispyware scan and post the results

Also Please download and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Mark
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#5 Brandy is Confused

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Posted 17 September 2009 - 07:52 PM

D/Led and installed Avast.

Here are the results os Process Explorer:

Process PID CPU Description Company Name
System Idle Process 0 93.85
Interrupts n/a 1.54 Hardware Interrupts
DPCs n/a 3.08 Deferred Procedure Calls
System 4
smss.exe 452 Windows NT Session Manager Microsoft Corporation
csrss.exe 512 Client Server Runtime Process Microsoft Corporation
winlogon.exe 536 Windows NT Logon Application Microsoft Corporation
services.exe 580 Services and Controller app Microsoft Corporation
svchost.exe 752 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 828 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 896 Generic Host Process for Win32 Services Microsoft Corporation
wscntfy.exe 2016 Windows Security Center Notification App Microsoft Corporation
svchost.exe 940 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1012 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1136 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1260 Spooler SubSystem App Microsoft Corporation
svchost.exe 1572 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1684 Generic Host Process for Win32 Services Microsoft Corporation
Tablet.exe 1700 WacomService Wacom Technology, Corp.
ViewpointService.exe 1800 ViewMgr Viewpoint Corporation
alg.exe 1728 Application Layer Gateway Service Microsoft Corporation
jqs.exe 1304 Java™ Quick Starter Service Sun Microsystems, Inc.
lsass.exe 592 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1496 Windows Explorer Microsoft Corporation
Directcd.exe 188 DirectCD Application Roxio
pptd40nt.exe 200 PaperPort Print to Desktop for NT Nuance Communications, Inc.
SUPERANTISPYWARE.EXE 416 SUPERAntiSpyware Application SUPERAntiSpyware.com
ctfmon.exe 444 CTF Loader Microsoft Corporation
FMRemind.exe 508 Forget Me Not Reminder Application Micrografx, Inc.
EasyShare.exe 556 Kodak EasyShare Software Eastman Kodak Company
TabUserW.exe 128 TABUSERW Wacom Technology, Corp.
iexplore.exe 2588 Internet Explorer Microsoft Corporation
iexplore.exe 2668 Internet Explorer Microsoft Corporation
procexp.exe 2560 1.54 Sysinternals Process Explorer Sysinternals - www.sysinternals.com


And here's Super Anti-Spyware (I ran a quick scan, I hope that's as effective?)

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/17/2009 at 09:02 PM

Application Version : 4.28.1010

Core Rules Database Version : 4108
Trace Rules Database Version: 2048

Scan type : Quick Scan
Total Scan Time : 00:09:24

Memory items scanned : 482
Memory threats detected : 0
Registry items scanned : 417
Registry threats detected : 0
File items scanned : 5052
File threats detected : 12

Adware.Tracking Cookie
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@a1.interclick[2].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@revsci[2].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@advertising[3].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@atdmt[1].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@content.yieldmanager[2].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@microsoftsto.112.2o7[1].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@doubleclick[1].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@trafficmp[1].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@ad.yieldmanager[1].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@interclick[3].txt
C:\Documents and Settings\Joann Boyle\Cookies\joann_boyle@collective-media[2].txt


Those were quarantined and removed.

Also, after running a Quick Scan with Avast, no infected files were found.

Edited by Brandy is Confused, 17 September 2009 - 09:32 PM.

"Virus Alert!/Delete immediately before someone gets hurt/Forward this message to everybody..." - Weird Al.

#6 garmanma

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Posted 18 September 2009 - 05:47 PM

Is there only one Internet Explorer showing on the Taskbar?

Update mbam and run a FULL scan
Please post the results

Then do a Dr Web Cureit scan:

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by garmanma, 18 September 2009 - 05:48 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 Brandy is Confused

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Posted 18 September 2009 - 07:44 PM

Dr. Web CureIt's page is not letting me dowload it. :thumbsup:

As of right now, we have 2 iexplore.exe's in the task manager...

I will not be home to do this, so I will pass this information along to my brother...he will probably be posting for me...

Thanks for the info, I hope it'll let us download it at some point in the very near future!
"Virus Alert!/Delete immediately before someone gets hurt/Forward this message to everybody..." - Weird Al.

#8 dj4761

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Posted 19 September 2009 - 01:49 PM

I'm bookmarking this one as I have exactly the same issue. When I ran Malwarebytes, nothing came up. Ran HijackThis, nothing out of the ordinary. Did a Dr Web Cureit scan and nothing shows up.

#9 garmanma

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Posted 19 September 2009 - 06:57 PM

When you are in Task Manager which window are you in, processes, or applications?
In the Processes window, do both instances show the same for CPU cycles and memory usage?
How many user accounts do you have on the computer?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 Brandy is Confused

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Posted 20 September 2009 - 01:08 AM

When you are in Task Manager which window are you in, processes, or applications?
In the Processes window, do both instances show the same for CPU cycles and memory usage?
How many user accounts do you have on the computer?


...me, or the other person?
I look in Applications, that's where we'd first seen the multiple exe's.
My brother could answer the Processes question.
We only have 1 user account.

I do not know if my brother has tried to get Dr. Web CureIt or not since Friday evening, but I DID manage to run it even before I posted here, and it came up with nothing. I don't think it actually saved to the computer, either - is it supposed to? :thumbsup:
"Virus Alert!/Delete immediately before someone gets hurt/Forward this message to everybody..." - Weird Al.

#11 garmanma

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Posted 20 September 2009 - 04:41 PM

Open Task Manager click on one of the iexplorer.exe, and end task. If it closes the browser, open it again and repeat clicking on the other iexplorer.exe
Let me know what happens




We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Direct Download (Recommended)
  • Zip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)

  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Riight-click on rootrepeal.exe and rename it to tatertot.scr
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 Brandy is Confused

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Posted 21 September 2009 - 12:18 PM

Hi again...

Downloaded Dr. Web CureIt, but went with the next set of instructions.

I closed out the iexplore.exe, and it did close this window. So, I re-opened the window, re-opened task manager, and neither were there (there were two).

This is my RootRepeal report:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/21 13:09
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF5B2B000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7C83000 Size: 8192 File Visible: No Signed: -
Status: -

Name: tatertot.scr.sys
Image Path: C:\WINDOWS\system32\drivers\tatertot.scr.sys
Address: 0xF3B0E000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\documents and settings\joann boyle\local settings\temp\~df4f68.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\joann boyle\local settings\temp\~df580d.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

SSDT
-------------------
#: 025 Function Name: NtClose
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4b6b8

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4b574

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4ba52

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4b14c

#: 119 Function Name: NtOpenKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4b64e

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4b08c

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4b0f0

#: 177 Function Name: NtQueryValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4b76e

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4b72e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf5b4b8ae

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xf5c560b0

==EOF==

"Virus Alert!/Delete immediately before someone gets hurt/Forward this message to everybody..." - Weird Al.

#13 garmanma

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Posted 21 September 2009 - 07:42 PM

I believe you should submit a HJT scan
Start at step 6 of the Preparation Guide and complete what you can



Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

There will also be instructions to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#14 Brandy is Confused

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Posted 21 September 2009 - 07:47 PM

Firstly, :thumbsup: !

Thanks very much for your continued help and patience with my issues. It is much appreciated!

I'll check out those links and follow the instructions.

Thanks again!!
"Virus Alert!/Delete immediately before someone gets hurt/Forward this message to everybody..." - Weird Al.

#15 Orange Blossom

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Posted 24 September 2009 - 08:42 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/259334/possible-infection-though-im-not-sure-of-what-multiple-ie-processes-in-task-manager/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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