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First time poster: HJT log file


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6 replies to this topic

#1 giusti825

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Posted 17 September 2009 - 07:50 AM

This is my first time posting on this site. My laptop recently started running drastically slower than usual. I have used spybot and adaware and AVG and removed all selected threats. I am trying to make sure everything is gone and I also wanted to see how to use this site properly so i can learn to use it without the assistance of a paid technician. I suspect that the slowdown is a hardware problem, but contrary to the advice on the join page, I would like to try eliminate any possible software issues before opening my computer. Any assistance that you can provide would be greatly appreciated.

Here is the log file. Thank you very much for this service.


DDS (Ver_09-07-30.01) - NTFSx86
Run by Victor at 13:32:04.73 on Thu 09/17/2009
Internet Explorer: 7.0.5730.13

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - c:\program files\paltalk messenger\Paltalk.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_02\bin\npjpi150_02.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\victor\applic~1\mozilla\firefox\profiles\nz100mkl.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJPI150_02.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-09-17 07:34 <DIR> --d----- c:\program files\Trend Micro

==================== Find3M ====================

2006-10-20 03:01 362 ac------ c:\docume~1\victor\applic~1\wklnhst.dat
2008-12-23 20:01 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008122320081224\index.dat

============= FINISH: 13:33:59.04 ===============


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-07-30.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 12/23/2005 11:24:43 PM
System Uptime: 9/17/2009 8:56:12 AM (5 hours ago)

Motherboard: TOSHIBA | | Satellite L25
Processor: Intel® Celeron® M processor 1.50GHz | U23 | 1496/100mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 49 GiB total, 36.039 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

No restore point in system.

==== Installed Programs ======================

µTorrent
AC97 Data Fax SoftModem with SmartCP
Ad-Aware SE Professional
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Help Center 1.0
Adobe Photoshop CS2
Adobe Shockwave Player
Adobe Stock Photos 1.0
AIM 6
AOL Uninstaller (Choose which Products to Remove)
ArcSoft PhotoImpression
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
Bonjour
Conexant AC-Link Audio
Critical Update for Windows Media Player 11 (KB959772)
Download Updater (AOL LLC)
DVD-RAM Driver
Foxit Reader
Free Natural Text to Speech Reader 2008
Google Earth
Google Updater
GTK+ Runtime 2.12.1 rev a (remove only)
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hy-Tek's TEAM MANAGER 4.0
ImageMixer VCD/DVD2 for OLYMPUS
ImageMixer VCD2
J2SE Runtime Environment 5.0 Update 2
Macromedia Flash Player
MEET MANAGER 2.0 for Swimming
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office FrontPage 2003
Microsoft Office OneNote 2003
Microsoft Office Professional Edition 2003
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries
Microsoft Works
Mozilla Firefox (3.0.14)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Nero 6 Enterprise Edition
OLYMPUS Master
PaltalkScene
Picture Package
Pidgin
Pure Networks Port Magic
QuickTime
REALTEK Gigabit and Fast Ethernet NIC Driver
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Sony USB Driver
Spybot - Search & Destroy
Synaptics Pointing Device Driver
TOSHIBA Assist
Toshiba Hotkey Utility
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
Toshiba Tbiosdrv Driver
Toshiba Touchpad Utility
Toshiba Utility
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Viewpoint Media Player
VLC media player 0.9.8a
WebFldrs XP
Winamp Essentials Pack v5.32
Windows Genuine Advantage v1.3.0254.0
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
Xvid 1.1.3 final uninstall

==== Event Viewer Messages From Past Week ========

9/17/2009 7:28:43 AM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
9/17/2009 7:28:42 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.
9/17/2009 12:29:35 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.
9/17/2009 12:29:34 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the Dnscache service.
9/10/2009 8:54:04 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
9/10/2009 8:54:04 PM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
9/10/2009 8:53:15 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
9/10/2009 8:06:39 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
9/10/2009 8:06:33 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips intelppm
9/10/2009 7:36:44 AM, error: Service Control Manager [7000] - The ECAM3 Video Camera Device service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

==== End Of File ===========================

Attached Files

  • Attached File  ark.txt   28.63KB   6 downloads

Edited by giusti825, 17 September 2009 - 01:04 PM.


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#2 DocSatan

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Posted 03 October 2009 - 07:30 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 giusti825

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Posted 05 October 2009 - 09:39 AM

The computer will no longer turn on.....when i turn on the machine, i get no display on my screen and it makes 3 beeps....I dont know what type of bios i have so i dont know what the beeps mean. the computer is a toshiba satellite L25-s1195.....any help would be greatly appreciated. I originally suspected that this was a hardware problem, but was afraid to open my computer......

I heard that Toshiba makes there own Bios....is this true, and if so, what does 3 short beeps mean.....I am hoping it is RAM and not video related.

#4 sundavis

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Posted 17 October 2009 - 03:58 AM

Hi giusti825,



Welcome to BleepingComputer HijackThis Logs and Malware Removal, :(
My name is sundavis, I will be helping you to deal with your Malware problems today.


i get no display on my screen and it makes 3 beeps....

The problem you were experiencing seemed to be the system issues. The best alternative i would recommend is get your pc to a convenient pc shop or toshiba service center for help.

We can't check your system with an unbootable machine. :) If you believe the hardware problem would be the issue, you would be better served discussing it in our subforum of this forum.

If your hardware problem get sorted, you need to backup your important data, including musics, pictures, and working documents, etc. I think you need to create a rescue disc to retrieve the necessary data.

  • Please go to Here to download Hiren's Boot CD 10.0
  • Click the download button under Select a version and save the Hiren's Boot CD 10.0 zip file to your desktop.
  • Extract the folder to your desktop and double click the BurnToCD.cmd. then Put a new disc for burning it as a rescue disc.
  • Boot the computer using the Hiren CD. You need to set the bios before proceeding.
  • When the screen prompts, select "Start Mini Windows XP". Then you can access your important files and transfer those into external HD or USB.
Hope it helps. :(

#5 giusti825

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Posted 18 October 2009 - 02:29 PM

I replaced the RAM and I can now boot the computer with no problems.....however the computer is still slower than it once was.....video and audio are choppy....it is however a little better than it was with the old ram....i went from 256k to 2GB

Edited by giusti825, 18 October 2009 - 02:30 PM.


#6 sundavis

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Posted 18 October 2009 - 07:50 PM

Hi giusti825,



Glad to hear your hardware problem got sorted. Let's do some check for your system.


Step1

Please download Malwarebytes' Anti-Malware from Here or Here
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.or you can find from here:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • You can refer to this tutorial
Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.


In your next reply, please post back:

1.MBAM log

#7 sundavis

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Posted 29 October 2009 - 03:36 AM

Due to Lack of feedback, this topic is now Closed.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.




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