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I need help with a trojan!!


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#1 Smydrick

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Posted 16 September 2009 - 01:46 PM

I got on the internet this morning, just my usual email check and facebook. I kept getting a popup asking if I wanted to redirect but I knew I wasn't supposed to be so I kept clicking no and it would go away for a little bit. Then after about an hour or so of that, another popup appeared saying that a virus was detected. The program it said had done the scan is called Personal Antivirus. I do have Norton AntiVirus installed but didn't much think about that not being something installed on my computer. It did what it said was a scan of my computer and installed as PersonalAV, detecting 37 threats. A small box appears about every three minutes with all of these "new threats" its finding then prompting me to repair after getting a licensed version and all that.

I called my uncle who works as a computer technician and he told me to run the Combofix from this site. I did exactly as the instructions said and it ran completely then gave me a log. The icon for the "PersonalAV" is still on my desktop and I keep getting the "alerts". I saw that I can't post the log unless I'm asked to. I was hoping someone could help me out. I can't get my computer to my uncle to fix so it'd be great if you have any advice.

Thank you so much!
-S

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#2 Guest_The weatherman_*

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Posted 16 September 2009 - 05:01 PM

Moved from HJT to a more appropriate forum. Tw

ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

#3 quietman7

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Posted 17 September 2009 - 10:41 AM

Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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