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Windows Cannot Access Path. Need help


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#1 TheDogFaceAce

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Posted 16 September 2009 - 02:16 AM

When trying to open, Webroot Spysweeper, MalwareBytes' Anti-malware, or any of the links in my control panel, such as Add/Remove Programs, I receive an error message like this. Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item. This seems to be the last remaining problem I am faced with. In the case of Spysweeper it says the installation is damaged, even though I have uninstalled and reinstalled several times. Nothing can get these programs to open. It all started when I was running multiple cleaning and scanning tools during the night. I woke up to find Windows Police Pro, and Windows Protection System trying to obliterate my computer. I would pull up my system and tell you all the specs about my computer but all I know is that is a Windows XP Media Edition laptop. Dell Inspiron E1705. In an effort to save my laptop, and be able to continue my studies as I need, I ran multiple cleaning tools. Including and not limited to, Spy Doctor, Symantec Online scanner, Stopzilla, SuperAntiSpyware, Avira Antivirus, CCleaner, Reggenie, and an EXEfix.reg. Right now the only antivirus that will stay up is Avira and Spy Doctor. But apparently they aren't keeping me completely clean. "She looks good, but I know she's got some disease down there." Overall, I am SOL. I have looked up countless forums, done countless things, and even had a geek squad agent run an MRI on my comp. Is there anyone out there that can save me from this nasty bug So I can load up some decent security?

Thank you,
~Tyler :thumbsup:

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#2 Elise

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Posted 16 September 2009 - 04:17 AM

Hi there and :thumbsup: to BleepingComputer!

Don't worry, most times we are able to get computers back up, running and clean :flowers:

I notice the presence of RegGenie Registry Cleaner on your pc.

I don't personally recommend the use of ANY registry cleaners.
Here is an excerpt from a discussion on regcleaners

Most reg cleaners aren't "bad" as such, but they aren't perfect and even the best have been known to cause problems.
The point we are trying to make is that the risk of using one far outweighs any benefit.
If it does work perfectly you will not see any difference
If it doesn't work properly you may end up with an expensive doorstop.


http://miekiemoes.blogspot.com/2008/02/reg...weaking_13.html
http://forums.whatthetech.com/Regcleaner_t42862.html


Your computer shows signs of a new rootkit infection. We will be able to verify this with the following tool.

Download and run Win32kDiag:

Edited by elise025, 16 September 2009 - 04:18 AM.

regards, Elise


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#3 TheDogFaceAce

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Posted 01 October 2009 - 02:57 AM

Wow I am sorry that I missed your reply, I've been waiting for some kind of email notification or something, but I didn't realize that you had replied so hastily. So here it is
Thank you so very much for helping me, I desperately need it.


Running from: D:\Documents and Settings\Mike\My Documents\Downloads\Win32kDiag (1).exe

Log file at : D:\Documents and Settings\Mike\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'D:\WINDOWS'...



Cannot access: D:\WINDOWS\system32\dumprep.exe

[1] 2004-08-10 07:00:00 10752 D:\WINDOWS\$NtServicePackUninstall$\dumprep.exe (Microsoft Corporation)

[1] 2008-04-13 20:12:18 10752 D:\WINDOWS\ServicePackFiles\i386\dumprep.exe (Microsoft Corporation)

[1] 2008-04-13 20:12:18 10752 D:\WINDOWS\system32\dumprep.exe ()



Cannot access: D:\WINDOWS\system32\MRT.exe

[1] 2009-08-28 17:38:20 24689600 D:\WINDOWS\system32\MRT.exe ()



Cannot access: D:\WINDOWS\system32\rundll32.exe

[1] 2004-08-10 07:00:00 33280 D:\WINDOWS\$NtServicePackUninstall$\rundll32.exe (Microsoft Corporation)

[1] 2008-04-13 20:12:33 33280 D:\WINDOWS\ServicePackFiles\i386\rundll32.exe (Microsoft Corporation)

[1] 2008-04-13 20:12:33 33280 D:\WINDOWS\system32\rundll32.exe ()





Finished!

#4 Elise

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Posted 01 October 2009 - 03:14 AM

You have a variant of the new Max++ rootkit on your computer. This can be fixed, but for that some tools are needed that are not allowed in this forum.

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post your logHERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

If you are not able to produce a DDS log, just post the win32kDiag log.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

regards, Elise


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#5 TheDogFaceAce

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Posted 02 October 2009 - 06:12 PM

Hey, I just finished making the new topic, here is a link to that forum... http://www.bleepingcomputer.com/forums/t/261809/have-a-new-max-rootkit-need-help-removing/

Thanks for your help

#6 Guest_The weatherman_*

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Posted 03 October 2009 - 08:24 AM

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.




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