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Automatic Updates keeps turning off!


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#1 kbrowne72

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Posted 16 September 2009 - 01:18 AM

Hi guys. I'm hoping one of you can help with this - it's giving me fits. The affected computer is my work laptop: an IBM Thinkpad T42 with XP Pro SP3. It has Symantec Antivirus and Symantec Client Firewall installed both are up to date.

Several weeks ago, despite having 2GB of memory - my laptop (especially while running Lotus Notes) became painfully slow. So slow that it made it almost impossible to work. When one of the support specialists at work (IBM) looked into my Notes problems remotely - I noticed that he had to turn my Automatic Updates back on and I realized that I had to turn them back on just the day before when the red shield popped up in my task bar. Each time I enable Auto Updates, they are turned off again within minutes. This has been scenario for about 2 weeks now.

I have tried virus scans, malware scans with Malwarebytes' Anti-Malware, Spybot S&D, SUPERAntiSpyware, and Ad Aware. Nothing. I had a Microsoft Security suppt agent look at it and make changes remotely. Nothing.

Today,when the WSC red alert shield popped up, I clicked to open it to enable my updates again - But this time I was notified that my virus protection is out of date (which it isn't).

I looked through the info in the Event Viewer but all that I could find were quite a few warnings from EventSystem about a COM + Event System fail

I would be incredibly grateful if someone can help me with this. I'm new to this forum - so my apologies if I have over/under supplied you with info. Please just let me know what you need. Thanks for any help!

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#2 quietman7

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Posted 16 September 2009 - 12:04 PM

The affected computer is my work laptop: an IBM Thinkpad T42 with XP Pro SP3...When one of the support specialists at work (IBM) looked into my Notes problems remotely - I noticed that he had to turn my Automatic Updates back on...

Since this a work computer you need to recontacted and advise your IT Department? In most work environments, the IT staff implement specific policies and procedures for the use of computer equipment and related resources. In fact, many companies will require you to read those policies and sign a statement of understanding. These official procedures are designed and implemented to provide security and certain restrictions to protect the network. This allows all users to safely use business resources with minimum risk of malware infection, illegal software, and exposure to inappropriate Internet sites or other prohibited activity. We will not take action to help someone circumvent such policies.
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