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DeepDive adware

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3 replies to this topic

#1 cmor


  • Members
  • 14 posts
  • Local time:10:04 PM

Posted 15 September 2009 - 11:49 PM

For the last week or so my "stopzilla" spyware protection has been removing and quarantining deepdive. After I romove it and after the pc has been shutdown, or idle for a few hours the deepdive would return in Stopzilla's window to be removed again. If I removed it and not purged it when it did return it added one more copy to the total in the sys. For ex. if I had 4 it would return w/5. I emailed Stopzilla & they said I needed to purge the quarantine window ....which I did & when it reshowed itself it was then only 1 copy. I was unable to stop it from returning by purging so they told me to run their diagnostics in the tools tab and send it to them for analysis and they would get back with me..yeah right. Thats when I hooked up w/u folks. We ran 4 or 5 program/applications and I sent the logs in and it was to no avail as the deepdive seems to be entrenched in the sys.
Here is a link to my previous:
DDS (Ver_09-07-30.01) - NTFSx86
Run by Weinberg at 20:16:12.01 on Tue 09/15/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.972 [GMT -7:00]

AV: iolo AntiVirus® *On-access scanning enabled* (Updated) {2565CEEE-6BDB-4A6D-AD6D-F682F2695014}
FW: iolo Personal Firewall® *enabled* {38254411-9AEC-4967-913E-F892C2A4DF89}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Adobe\Photoshop Elements 6.0 #2\PhotoshopElementsFileAgent.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Nuance\PDF Professional 5\PDFProFiltSrv.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\STOPzilla!\STOPzilla.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siService.exe
C:\Program Files\Nuance\PDF Professional 5\pdfpro5hook.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Adobe\Photoshop Elements 6.0 #2\apdproxy.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siMailProxyServer.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siSpamFilterEngine.exe
C:\Program Files\Lexmark 6500 Series\lxdfmon.exe
C:\Program Files\Lexmark 6500 Series\lxdfamon.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\iolo\System Mechanic Professional\AntiVirus\ioloAV.exe
C:\Program Files\iolo\System Mechanic Professional\Personal Firewall\ioloFW.exe
C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\MSN\Toolbar\3.0.0983.0\msntask.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Weinberg\Desktop\dds.scr

============== Pseudo HJT Report ===============

BHO: ZILLAbar Browser Helper Object: {1827766b-9f49-4854-8034-f6ee26fcb1ec} - c:\program files\stopzilla!\SZSG.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: ZeonIEEventHelper Class: {da986d7d-ccaf-47b2-84fe-bfa1549bebf9} - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll
BHO: STOPzilla Browser Helper Object: {e3215f20-3212-11d6-9f8b-00d0b743919d} - c:\program files\stopzilla!\SZIEBHO.dll
TB: Nuance PDF: {e3286bf1-e654-42ff-b4a6-5e111731df6b} - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll
TB: STOPzilla: {98828ded-a591-462f-83ba-d2f62a68b8b8} - c:\program files\stopzilla!\SZSG.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0983.0\msneshellx.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [System Mechanic Popup Blocker] "h:\program files\iolo\system mechanic 6\PopupBlocker.exe"
uRun: [PhotoShow Deluxe Media Manager] c:\progra~1\clarkc~1\clarkc~1\data\xtras\mssysmgr.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\MMonitor.exe"
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [siService.exe] "c:\program files\giant company software\spam inspector\siService.exe"
mRun: [PDFHook] c:\program files\nuance\pdf professional 5\pdfpro5hook.exe
mRun: [PDF5 Registry Controller] c:\program files\nuance\pdf professional 5\RegistryController.exe
mRun: [nwiz] nwiz.exe /install
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop elements 6.0 #2\apdproxy.exe"
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [DisableEHCI] c:\windows\S4TSR.EXE
mRun: [lxdfmon.exe] "c:\program files\lexmark 6500 series\lxdfmon.exe"
mRun: [lxdfamon] "c:\program files\lexmark 6500 series\lxdfamon.exe"
mRun: [Lexmark 6500 Series Fax Server] "c:\program files\lexmark 6500 series\fm3032.exe" /s
mRun: [Verizon_McciTrayApp] c:\program files\verizon\McciTrayApp.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\FirstStart.exe" /OM
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [iolo AntiVirus] "c:\program files\iolo\system mechanic professional\antivirus\ioloAV.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [iolo Personal Firewall] "c:\program files\iolo\system mechanic professional\personal firewall\ioloFW.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\documents and settings\weinberg\start menu\programs\startup\Reboot.exe
IE: Append the content of the link to existing PDF file - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Append the content of the selected links to existing PDF file - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML
IE: Append to existing PDF file - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Create PDF file - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF file from the content of the link - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF files from the selected links - c:\program files\nuance\pdf professional 5\bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Open with Nuance PDF Converter 5.0 - c:\program files\nuance\pdf professional 5\cnvres_eng.dll /100
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
LSP: c:\program files\common files\is3\anti-spyware\iS3lsp.dll
LSP: c:\windows\system32\iavlsp.dll
LSP: c:\program files\iolo\common\firewall\iFW_Xfilter.dll
DPF: vzTCPConfig - hxxps://essentialsandextras.verizon.com/whatsnext/mainweb/js/vzTCPConfig.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-
DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} - hxxp://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1247430563007
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} - hxxps://ediagnostics.lexmark.com/serval.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Name-Space Handler: ftp\DLA.IEClickMon - {A5A08E80-B472-11D2-89D1-0080C8C12A3A} -
Name-Space Handler: http\DLA.IEClickMon - {A5A08E80-B472-11D2-89D1-0080C8C12A3A} -
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R0 szkg5;szkg;c:\windows\system32\drivers\SZKG.sys [2009-5-12 61328]
R0 XPacket;iolo Personal Firewall Driver;c:\windows\system32\xpacket.sys [2009-8-31 39424]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-9-4 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-9-4 74480]
R2 AdobeActiveFileMonitor6.0;Adobe Active File Monitor V6;c:\program files\adobe\photoshop elements 6.0 #2\PhotoshopElementsFileAgent.exe [2007-9-11 124832]
R2 ioloFileInfoList;iolo FileInfoList Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2009-8-31 615344]
R2 ioloSystemService;iolo System Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2009-8-31 615344]
R2 lxdf_device;lxdf_device;c:\windows\system32\lxdfcoms.exe -service --> c:\windows\system32\lxdfcoms.exe -service [?]
R2 PDFProFiltSrv;PDFProFiltSrv;c:\program files\nuance\pdf professional 5\PDFProFiltSrv.exe [2008-2-2 144672]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-9-4 7408]
S2 lxdfCATSCustConnectService;lxdfCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxdfserv.exe [2009-6-4 99248]
S3 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-7-29 66056]
S3 mamovec;mamovec;c:\windows\system32\drivers\mamovec.sys [2008-12-1 24784]
S3 mamovem;mamovem;c:\windows\system32\drivers\mamovem.sys [2008-12-1 25044]
S3 mamoveu;mamoveu;c:\windows\system32\drivers\mamoveu.sys [2008-12-1 51584]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2008-8-21 18688]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2008-8-21 8320]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2007-6-18 23680]
S3 PCDRDRV;Pcdr Helper Driver;\??\c:\progra~1\pc-doc~1\diagno~1\pcdrdrv.sys --> c:\progra~1\pc-doc~1\diagno~1\PCDRDRV.sys [?]

=============== Created Last 30 ================

2009-09-15 12:36 216 a------- c:\windows\system32\drivers\kgpfr2.cfg
2009-09-15 11:29 1,584 a------- c:\windows\system32\drivers\kgpcpy.cfg
2009-09-15 07:56 578,560 ac------ c:\windows\system32\dllcache\user32.dll
2009-09-15 07:54 --d----- c:\windows\ERUNT
2009-09-15 07:44 --d----- C:\SDFix
2009-09-14 21:03 5,038 a------- c:\windows\system32\tmp.reg
2009-09-14 16:21 --d----- c:\program files\SUPERAntiSpyware
2009-09-13 22:16 --d----- c:\docume~1\weinberg\applic~1\Malwarebytes
2009-09-13 22:15 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-13 22:15 --d----- c:\docume~1\alluse~1.win\applic~1\Malwarebytes
2009-09-13 22:15 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-09-13 22:15 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-12 14:28 7 a------- c:\windows\system32\Class13
2009-09-12 14:28 5 a------- c:\windows\system32\Band4
2009-09-08 20:07 153,088 -c------ c:\windows\system32\dllcache\triedit.dll
2009-09-05 23:38 1,041 a------- c:\windows\_isenv31.ini
2009-09-05 23:38 544 a------- c:\windows\_delis32.ini
2009-09-05 23:38 521 a------- c:\windows\_iserr31.ini
2009-09-05 08:13 3,275 a------- c:\windows\system32\wbem\Outlook_01ca2e3b5b34d1d0.mof
2009-08-31 00:06 118,784 a------- c:\windows\system32\iavlsp.dll
2009-08-31 00:06 --d----- c:\program files\common files\Authentium
2009-08-31 00:06 93,096 a------- c:\windows\system32\IncContxMenu.dll
2009-08-31 00:06 2,116,008 a------- c:\windows\system32\Incinerator.dll
2009-08-31 00:06 39,424 a------- c:\windows\system32\xpacket.sys
2009-08-31 00:06 9,341 a------- c:\windows\system32\drivers\filedisk.sys
2009-08-31 00:06 30,208 a------- c:\windows\system32\iolobtdfg.exe
2009-08-31 00:06 12,288 a------- c:\windows\system32\smrgdf.exe
2009-08-31 00:06 --d----- c:\program files\iolo

==================== Find3M ====================

2009-08-05 02:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-20 14:57 17,408 a----r-- c:\windows\system32\SZIO5.dll
2009-07-20 14:56 311,296 a----r-- c:\windows\system32\SZBase5.dll
2009-07-20 14:56 540,672 a----r-- c:\windows\system32\SZComp5.dll
2009-07-17 12:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-12 12:21 233,472 a------- c:\windows\system32\wmpdxm.dll
2009-07-10 22:47 118,104 a------- c:\windows\dxsdkuninst.exe
2009-07-09 15:52 126,976 a----r-- c:\windows\system32\IS3HTUI5.dll
2009-07-09 15:52 393,216 a----r-- c:\windows\system32\IS3DBA5.dll
2009-07-09 15:51 385,024 a----r-- c:\windows\system32\IS3UI5.dll
2009-07-09 15:51 61,440 a----r-- c:\windows\system32\IS3Hks5.dll
2009-07-09 15:51 23,040 a----r-- c:\windows\system32\IS3XDat5.dll
2009-07-09 15:50 225,280 a----r-- c:\windows\system32\IS3Win325.dll
2009-07-09 15:50 94,208 a----r-- c:\windows\system32\IS3Inet5.dll
2009-07-09 15:50 90,112 a----r-- c:\windows\system32\IS3Svc5.dll
2009-07-09 15:47 724,992 a----r-- c:\windows\system32\IS3Base5.dll
2009-07-03 10:09 915,456 a------- c:\windows\system32\wininet.dll
2009-06-30 21:14 103,720 a------- c:\documents and settings\weinberg\GoToAssistDownloadHelper.exe
2009-06-25 01:25 730,112 a------- c:\windows\system32\lsasrv.dll
2009-06-25 01:25 301,568 a------- c:\windows\system32\kerberos.dll
2009-06-25 01:25 147,456 a------- c:\windows\system32\schannel.dll
2009-06-25 01:25 136,192 a------- c:\windows\system32\msv1_0.dll
2009-06-25 01:25 56,832 a------- c:\windows\system32\secur32.dll
2009-06-25 01:25 54,272 a------- c:\windows\system32\wdigest.dll
2009-03-19 00:05 65,567,240 a------- c:\program files\Trilegiant_IPPG_RTM_702-399.exe
2009-01-13 14:45 81,920 a------- c:\program files\common files\WIZ1x0SR_105SR_CFG.exe
2008-12-29 11:35 15,452,536 a------- c:\program files\IE7-WindowsXP-x86-enu.exe
2008-11-23 23:58 53,252,581 a------- c:\program files\Ulead GIF Animator v5.1 + Serial.rar
2008-11-19 23:59 5,154,304 ac------ c:\program files\WindowsDefender.msi
2008-11-11 18:59 16,710,688 a------- c:\program files\IE8-WindowsXP-x86-ENU.exe
2008-01-11 23:14 23,405,072 a------- c:\program files\AdbeRdr811_en_US.exe
2007-12-01 11:35 133,992 a------- c:\program files\308417.exe
2007-09-17 09:10 125,440 a------- c:\program files\Office2003_SP3Changes.xls
2007-04-15 09:51 96 ac------ c:\program files\uninstall.dat
2007-04-15 09:51 59 ac------ c:\program files\uninstallURL.dat
2007-04-15 08:13 6,602 ac------ c:\program files\Diagnostics.txt
2007-04-09 17:11 614 ac------ c:\program files\errors.log
2007-04-09 17:04 6,919 ac------ c:\program files\diagnostic.log
2007-03-30 11:49 5,410,865 a------- c:\program files\abiword-setup-2.4.6.exe
2007-03-18 23:00 1,438,720 ac------ c:\program files\mbsasetup-EN.msi
2007-03-14 20:09 6,144 ac-sh--- c:\program files\Thumbs.db
2006-12-01 05:54 626,688 a------- c:\program files\common files\MSVCR80.dll
2002-01-21 20:43 249 a----r-- c:\program files\License.txt
2002-01-21 20:05 30 a----r-- c:\program files\Serial#.txt
2001-03-08 23:35 455 a----r-- c:\program files\layout.bin
2001-03-08 23:35 7,390,654 a----r-- c:\program files\data2.cab
2001-03-08 23:35 28,193 a----r-- c:\program files\data1.hdr
2001-03-08 23:35 945,835 a----r-- c:\program files\data1.cab
2001-03-08 23:35 94 a----r-- c:\program files\Setup.ini
2001-03-08 23:35 175,704 a----r-- c:\program files\setup.inx
2001-02-25 21:32 1,089,010 a----r-- c:\program files\FX For Gif Animator 5.exe
2001-02-21 20:33 417,764 a----r-- c:\program files\Setup.bmp
2000-10-05 01:01 339,565 a----r-- c:\program files\ikernel.ex_
2009-05-07 16:58 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009050720090508\index.dat
2009-06-03 22:33 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009052520090601\index.dat
2009-06-03 22:33 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009060320090604\index.dat
2009-06-07 09:18 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009060720090608\index.dat

============= FINISH: 20:16:40.60 ===============

Attached Files

Edited by cmor, 16 September 2009 - 12:02 AM.

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#2 cmor

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Posted 19 September 2009 - 09:36 AM

Orangeblossom, must have gotten rid of the deepdive adware as I havn't seen it for 2/3 days. Maybe all is ok .....but i'll give it a couple of more days and see. Thank u for the response!!! cmor
Btw do u see anything in the logs that is "hiding"

Edited by cmor, 19 September 2009 - 09:38 AM.

#3 fireman4it


    Bleepin' Fireman

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  • Local time:10:04 PM

Posted 30 September 2009 - 06:24 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#4 teacup61


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Posted 07 October 2009 - 11:02 PM

Due to the lack of feedback this Topic is closed.

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Error reading poptart in Drive A: Delete kids y/n?

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