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how to remove last traces of Windows Protection Suite


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#1 meg_solve

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Posted 15 September 2009 - 08:13 PM

Hello,

Yesterday, one of my neighbors asked for help. It turned out that she had a malware program on her system called Windows Protection Suite. I googled (on my own computer) and found numerous sites recommending your malware removal program. I downloaded it and took it over on a USB stick. Installed it, ran it, it appeared to work beautifully and removed umpteen infected files and said we were done. It appeared that she had not had an active, updated antivirus program running before this incident, so I also installed the free version of Avast for her. She has Windows XP SP2 and Internet Explorer 7. Avast ran a scan and didn't appear to find any problems.

But now there seem to be a few traces of the malware left. When I go to Windows Security Center, under Firewall, at first it still said "Windows Protection Suite is on." Then I searched the registry and found two references to Windows Protection Suite, which I deleted. The file to which those entries referred were not on her system as far as I could find.

Then I rebooted and went back to Windows Security Center. It still said Windows Protection Suite is on. I clicked to look at the settings and clicked "on" for the Windows Firewall. Now, instead of saying "Windows Protection Suite is on," it says something about "at least one firewall on the system is on."

Meanwhile, her browser insists on going to Google Canada instead of Google.com (don't know if this is related or not). Other than that, the system now appears to be working fine.

Windows Update wants to install IE 8 and XP SP3, but I thought we shouldn't do anything major until I'm sure that Windows Protection Suite is 100% gone.

What should I do next?

Many thanks!

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#2 garmanma

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Posted 16 September 2009 - 08:34 PM

Trust me it's not gone yet


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
If the scan will not complete. Run it again but only select Drivers to scan

Edited by garmanma, 16 September 2009 - 08:35 PM.

Mark
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#3 meg_solve

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Posted 16 September 2009 - 09:42 PM

Hi again,

Well, I can't post the log because RootRepeal wouldn't run and I couldn't rerun it either. Here's what happened:

1. First I installed Process Explorer so that I could look for any obviously bad processes. Didn't see anything I wouldn't have expected.

2. Tried to run RootRepeal. First we got an "initializing please wait" screen for quite a while. Then a dialog that said "virtual memory minimum too low". Clicked OK. Then a dialog with the title something like "Microsoft C++ Runtime Library" but no actual message in the box, and one control button that wasn't even labeled OK. Clicked OK. Part of the RootRepeal screen was still left showing. I started Process Explorer again, thinking that I could kill the RootRepeal process, shut down a few unnecessary programs, and start over, but PE wouldn't run either. Gave a message saying "insufficient system resources." Then the computer would not shut off no matter what we did. Start/Shut Down wouldn't work. Ctrl+Alt+Del wouldn't work. Couldn't even turn it off from the machine! So I had to leave it running. Do you think it's more likely that she had a few too many processes running and not a lot of memory, or do you think this is all because of the very baddies we're trying to exterminate?

In any case, what should we do next?

Thanks,

meg_solve

#4 garmanma

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Posted 17 September 2009 - 06:32 PM

How many processes are running?
Can you access Task Manager? If you can, go to the Applications window and End All Tasks
Create a new task and type explorer.exe then click OK
That should hopefully give you a clean Desktop

Go to Start >> Run >> copy/paste below >> Enter. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

"%userprofile%\desktop\win32kdiag.exe" -f -r
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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