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Malwarebytes did not remove Total Security completely


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#1 shilohshark

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Posted 15 September 2009 - 06:48 PM

Afternoon,

My Father's computer became infected with Total Security and shut him down today for his trading.

I ran Malwarebytes per the attached link http://www.bleepingcomputer.com/virus-remo...-total-security and it found 7 things wrong. I removed them restarted per the instructions, but Total Security is still running. The program does not overrun the browser anymore but will keep popping up at start up and of course anti spyware websites like this.

Did I miss something or did this one evolve?

Thanks for the help in advance.

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#2 boopme

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Posted 15 September 2009 - 09:34 PM

Hello and welcome. I need to ask what may sound silly. Did you terminate tsc.exe and any blue shield entries with Process explorer?
Please post your MBAM scan log from that. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.



Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Bobz_Pop

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Posted 16 September 2009 - 10:46 AM

Thanks for the info. I have a user this AM where I was cleaning this off his machine. I did not use ATF or SAS, but will try it.
I do wonder about MBAM though. I have had great luck with it and it s real easy to work with. But what I got in the habit of doing with it, is to install, get latest updates, then turn off system restore on the machine and then reboot into Safe mode and run it there, using the Full Scan option. Then reboot after cleaning and turn system restore back on.
Any thoughts on running MBAM that way?
Many thanks for any information. :thumbsup:

#4 boopme

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Posted 16 September 2009 - 11:04 AM

@Bobz_Pop
MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. It can be run ,just not as strong. if MBAM is installed in safe mode you will need to reinstall it. Super is on the other hand stronger in Safe mode.
I (and many staff here) am of the opinion of removing the Restore points last. I'd rather have an infected point to return to ,in case, than none while cleaning.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 shilohshark

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Posted 17 September 2009 - 01:55 AM

Thanks for all the help. I searched an found a folder that was not deleted. After deleting I have not had any reoccurence of the Total Security.

#6 Bobz_Pop

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Posted 18 September 2009 - 08:13 AM

@boopme, Thanks for the update on how best to run MBAM. I have typically installed it, then run either quick scan or full scan. Then if things still popped up, that is when I would turn off sys restore and run in safe mode. From what you are telling me, MBAM in normal use is best used not in Safe Mode, is that correct? Is there a situation you can think of where using MBAM in safe mode would be applicable? And FYI, I never install is in safe mode, just run it in safe.
This may mean that since I use it in safe mode after the 1st couple trys, that I am missing some of its power using it in safe mode. I'll have to look again at how I set things up...
I have a machine that a field user sent me with Total Security on it, I will use your other tools listed, SAS and ATF to see where I can go from there. Worst case, user said there are no docs to be saved, so it'll be a slick and reload.
Thanks again for the info, I'm never too smart to learn form other folks experience.
:thumbsup:

#7 boopme

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Posted 18 September 2009 - 10:37 AM

Hi I never run MBAM in safe unless I have too,say Normal mode is not funtional. And then if I had to install and run in Safe then once I have Normal back I uninstall then reinstall MBAM in normal and rescan. It can be run in safe,but loses some effectiveness. It's designed for normal.
me to I am learning every day.
Thanks for coming by.
:thumbsup:
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#8 boopme

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Posted 18 September 2009 - 10:38 AM

@ shilohshark

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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