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Update problems


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6 replies to this topic

#1 Kevinrsmitrh

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Posted 24 July 2005 - 07:33 AM

Hi
I must have done something silly to my XP op system because I can no longer update my definitions in my antivirus or for the beta antispyware program. It was all working but has stopped and I can't backtrack to the point it went bad. Message is that prog cannot access the internet. I am logged on to my ISP at the time and have set the exceptions necessary in the Windows firewall. Even disabled the firewall. All other stuff works, like Outlook and Internet Explorer.
Can anyone help?

Regards

kev

(moderator edit: topic moved to more appropriate forum. jgweed)

Edited by jgweed, 25 July 2005 - 10:02 AM.


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#2 tg1911

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Posted 25 July 2005 - 02:20 AM

What antivirus are you using?
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#3 franktiii

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Posted 25 July 2005 - 09:22 AM

If you are connected to the Internet, then it may be that your clock has the incorrect time. This will prevent many programs from updating. Make sure time and date are correct, if they are off, correct and try to update again. :thumbsup:

#4 buttoni

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Posted 25 July 2005 - 01:33 PM

Also be sure you're logged on with a Windows user account that has administrative priviledges. I have found I cannot update(or install) anything unless I log off my limited account and log back on as my administrative account. I don't like to be on the internet using the administrative account for security reasons, so I make sure I get off the net ASAP after the update is done. Maybe this is the problem.

Edited by buttoni, 25 July 2005 - 01:34 PM.

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#5 Kevinrsmitrh

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Posted 28 July 2005 - 01:03 PM

What antivirus are you using?

Hi

I'm using Grisoft free AVG.
This will also not update and I cannot use an FTP program.

Kev

#6 Kevinrsmitrh

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Posted 28 July 2005 - 01:05 PM

If you are connected to the Internet, then it may be that your clock has the incorrect time. This will prevent many programs from updating. Make sure time and date are correct, if they are off, correct and try to update again. :thumbsup:

Hi

I regularly "ping" an atomic clock.

Guess its not that

Kev

#7 Kevinrsmitrh

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Posted 28 July 2005 - 01:07 PM

Also be sure you're logged on with a Windows user account that has administrative priviledges. I have found I cannot update(or install) anything unless I log off my limited account and log back on as my administrative account. I don't like to be on the internet using the administrative account for security reasons, so I make sure I get off the net ASAP after the update is done. Maybe this is the problem.

Thanks

But I have only set up one account and that is as administrator.

As OUTLOOK and Windows EXPLORER get out, I guess these use a different means of access .....?

Kev




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