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Window Police Pro slightly Removed


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2 replies to this topic

#1 quadracer06

quadracer06

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Posted 15 September 2009 - 04:02 PM

Put this in the wrong place:

Ok I need help, I have removed some of the components of Windows Police Pro, my computer is functional, and I can access most programs that I have tried (.exe is fixed) and the task manager shows up. The problem I am having is that I can not access or open any AntiVirus or Malware removal programs. I have tried DLing in Safe Mode, changing the name then opening, but Malwarebyte's Anti Malware will install and open and begin to scan for 3 seconds then close. I DLed the Root Repeal and it was running, then dissappaered and now just like every other AV software that I try to open, says "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access them." Also, the D.D.S. seems to be stuck as well. It opened, and then has just been sitting there for well over 10 mins...

PLEASE HELP, I feel like I am very close but I can not get rid of this! Thank you.


Hello as you do not have the logs required for this section I am moving this to the Am I Infected forum..

here's what you should do.

As there are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team member.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.

Now ... Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the Rootrepeal log and the above log.

Let me know how that went.


Here is log file:

Running from: C:Documents and SettingsCorey HassDesktopWin32kDiag.exe

Log file at : C:Documents and SettingsCorey HassDesktopWin32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:WINDOWS'...



Found mount point : C:WINDOWS$hf_mig$KB956744KB956744

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB956844KB956844

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB968389KB968389

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB971657KB971657

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB972260-IE8KB972260-IE8

Mount point destination : Device__max++>^

Found mount point : C:WINDOWS$hf_mig$KB973869KB973869

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSaddinsaddins

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSassemblyNativeImages_v2.0.50727_32TempTemp

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSassemblytemptemp

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSassemblytmptmp

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSConfigConfig

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSConnection WizardConnection Wizard

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSCSCd1d1

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSCSCd2d2

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSCSCd3d3

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSCSCd4d4

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSCSCd5d5

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSCSCd6d6

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSCSCd7d7

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSCSCd8d8

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSERDNTERDNT

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimeCHTIMEAppletsApplets

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimeimejpappletsapplets

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSimeimejp98imejp98

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSInstaller$PatchCache$ManagedAA75334BD6A349D45BE6344CD4905E841.0.37051.0.3705

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSjavaclassesclasses

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSjavatrustlibtrustlib

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSMicrosoft.NETFrameworkv1.0.3705Temporary ASP.NET FilesBind LogsBind Logs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSMicrosoft.NETFrameworkv1.1.4322Temporary ASP.NET FilesBind LogsBind Logs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSMicrosoft.NETFrameworkv2.0.50727Temporary ASP.NET FilesTemporary ASP.NET Files

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSmsappsmsinfomsinfo

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthERRORREPQHEADLESQHEADLES

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthERRORREPQSIGNOFFQSIGNOFF

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthERRORREPUserDumpsUserDumps

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrBATCHBATCH

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrConfigCheckPointCheckPoint

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrConfigNewsNews

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrHelpFilesHelpFiles

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrInstalledSKUsInstalledSKUs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrSystem_OEMSystem_OEM

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSpchealthhelpctrTempTemp

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSRegistrationCRMLogCRMLog

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsecuritylogslogs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSSoftwareDistributionAuthCabsDownloadedDownloaded

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSSolidWorksSolidWorks

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSSunJavaDeploymentDeployment

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210251025

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210281028

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210311031

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210371037

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210411041

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210421042

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3210541054

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3220522052

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem3230763076

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem323com_dmi3com_dmi

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32appmgmtMACHINEMACHINE

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32appmgmtS-1-5-21-1220945662-1592454029-1177238915-1004S-1-5-21-1220945662-1592454029-1177238915-1004

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataAdobeFlash PlayerAssetCacheKELF44PAKELF44PA

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMacromediaFlash Player#SharedObjectsQYBKK7PDas1.suitesmart.com_f5e.swf_f5e.swf

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftInternet ExplorerUserData9FZOIT2T9FZOIT2T

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftInternet ExplorerUserDataQTR5V4Y0QTR5V4Y0

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftInternet ExplorerUserDataXXYR3E2FXXYR3E2F

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftMedia PlayerMedia Player

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftSystemCertificatesMyCertificatesCertificates

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftSystemCertificatesMyCRLsCRLs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataMicrosoftSystemCertificatesMyCTLsCTLs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.000

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.011

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01010

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01111

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01212

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01313

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01414

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01515

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01616

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01717

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01818

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.01919

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.022

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02020

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02121

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02222

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02323

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02424

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02525

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02626

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02727

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02828

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.02929

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.033

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03030

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03131

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03232

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03333

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03434

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03535

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03636

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03737

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03838

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.03939

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.044

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04040

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04141

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04242

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04343

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04444

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04545

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04646

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04747

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04848

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.04949

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.055

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05050

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05151

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05252

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05353

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05454

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05555

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05656

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05757

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05858

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.05959

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.066

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.06060

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.06161

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.06262

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.06363

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.077

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.088

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.099

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.0muffinmuffin

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentcache6.0tmptmp

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentextext

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentloglog

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataSunJavaDeploymentsecuritysecurity

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileApplication DataWinampPluginsmlml

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileFavoritesFavorites

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileLocal SettingsApplication DataMicrosoftInternet ExplorerRecoveryActiveActive

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileLocal SettingsApplication DataMicrosoftOFFICEOFFICE

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileMy DocumentsMy Documents

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileNetHoodNetHood

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofilePrintHoodPrintHood

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32configsystemprofileRecentRecent

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32dhcpdhcp

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32driversdisdndisdn

Mount point destination : Device__max++>^

Cannot access: C:WINDOWSsystem32eventlog.dll

[1] 2008-04-14 05:00:00 61952 C:WINDOWSsystem32eventlog.dll ()

[2] 2008-04-14 05:00:00 56320 C:WINDOWSsystem32logevent.dll (Microsoft Corporation)



Found mount point : C:WINDOWSsystem32exportexport

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32IMECINTLGNTCINTLGNT

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32IMEPINTLGNTPINTLGNT

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32IMETINTLGNTTINTLGNT

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32logslogs

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32MicrosoftCryptoRSAMachineKeysMachineKeys

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32muidispspecdispspec

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32oobehtmlispsgnupispsgnup

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32oobehtmloemcustoemcust

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32oobehtmloemhwoemhw

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32oobehtmloemregoemreg

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32oobesamplesample

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32spoolPRINTERSPRINTERS

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32wbemmofbadbad

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32wbemmofgoodgood

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSsystem32winswins

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSTemphsperfdata_SYSTEMhsperfdata_SYSTEM

Mount point destination : Device__max++>^

Found mount point : C:WINDOWSWinSxSInstallTempInstallTemp

Mount point destination : Device__max++>^



Finished!

RootReply is unable to run. It gives me the error message: "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access them." So I can not post that log file...Any help would be awesome, I might just do a fresh install and jump up to Windows 7 if I can't make any process, thanks.

Edited by The weatherman, 16 September 2009 - 05:56 PM.
Merged posts. ~Tw


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#2 sempai

sempai

    noypi


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Posted 30 September 2009 - 05:10 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE

~Semp

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#3 teacup61

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Posted 07 October 2009 - 09:39 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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