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My computer crashed & now will only startup in safe mode


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#1 ezpkns34

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Posted 15 September 2009 - 03:30 PM

This morning while converting a .mp4 file to a .wmv, my browser closed 'due to error' & shortly after my computer crashed (blue screen came up saying to restart it due to whatever issues). I turned it off & turned it back on, only to get the blue screen again. I just started it up in safe mode w/o issues and am currently scanning it w/ MBAM (which I just happened to update Sunday.

My question is, depending on what MBAM finds, would it be easier (or even possible) for me to restore my computer from a previous restore point (say from this past Thursday)?

Also, if needed, I can give the MBAM results after it has finished scanning (I'm currently on a different computer, but can put any logs or anything on a usb flash drive & transfer them to this computer)


EDIT: MBAM found nothing. I tried to restart it again in normal mode & it started up. After starting up, a MS Windows popup appeared saying "The system has recovered from a serious error." There's also a link on the popup that allows me to see what data this error report contains. When I click on that & then on the link in the next popup to view technical info about the error report, it lists 2 files under my documents that I've never seen before. These files are in the following folder:
C:\Documents and Settings\Nick\Local Settings\temp\WERdcbd.dir00
Should I go ahead & delete this folder? Of the 3 files in it, 2 were the files mentioned in the error report

Edited by ezpkns34, 15 September 2009 - 07:37 PM.


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#2 garmanma

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Posted 16 September 2009 - 08:04 PM

It would have been nice to see what the entire error message said
It's a temp file, so if you do not have any problems go ahead and delete it
Mark
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