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Can't Run Malwarebytes, Hijackthis,or anything else...

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4 replies to this topic

#1 atoth22


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Posted 15 September 2009 - 11:33 AM

The computer will not run any spyware or antivirus software. I have tried about 10 different programs. It may install and then crash when running or I may just immediately get the following error message.

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

I think that it has one of the rootkits that are running wild, but I am not sure if it is or how to fix it. I can't run hijackthis or anything else.

I did run Sophos and below is the log. Thank you so much for the help.

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 9/15/2009 at 9:59:58 AM
User "carol" on computer "OWNER-7EA461480"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\Cache\Extensible Cache\MSHist012008010220080103
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\dimap.dll
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
Hidden: file C:\cleanup.exe
Hidden: file C:\Software\Google_Updater.exe
Hidden: file C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
Hidden: file C:\System Volume Information\_restore{F3AFFDDC-7B7B-4B86-BF27-B76DDDF4DFD2}\RP394\A0302693.sys
Hidden: file C:\System Volume Information\_restore{F3AFFDDC-7B7B-4B86-BF27-B76DDDF4DFD2}\RP395\A0302782.exe
Hidden: file C:\System Volume Information\_restore{F3AFFDDC-7B7B-4B86-BF27-B76DDDF4DFD2}\RP395\A0302824.exe
Hidden: file C:\WINDOWS\system32\eventlog.dll
Hidden: file C:\Documents and Settings\tony\Local Settings\Temp\UAC6c49.tmp
Hidden: file C:\WINDOWS\system32\dllcache\figaro.sys
Hidden: file C:\System Volume Information\_restore{F3AFFDDC-7B7B-4B86-BF27-B76DDDF4DFD2}\RP395\A0302774.exe
Hidden: file C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\caavguiscan.exe
Hidden: file C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\vetmsg.exe
Hidden: file C:\3f718a2f0146ffffd54a1e1867c958dc\amd64\xpssvcs.dll
Hidden: file C:\3f718a2f0146ffffd54a1e1867c958dc\amd64\mxdwdrv.dll
Hidden: file C:\3f718a2f0146ffffd54a1e1867c958dc\amd64\filterpipelineprintproc.dll
Hidden: file C:\3f718a2f0146ffffd54a1e1867c958dc\i386\xpssvcs.dll
Hidden: file C:\3f718a2f0146ffffd54a1e1867c958dc\i386\mxdwdrv.dll
Hidden: file C:\3f718a2f0146ffffd54a1e1867c958dc\i386\filterpipelineprintproc.dll
Stopped logging on 9/15/2009 at 11:11:15 AM

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#2 rigel



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Posted 15 September 2009 - 11:49 AM

Welcome to BC :thumbsup:

Let's get one more log with rootrepeal

Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith

#3 atoth22

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Posted 15 September 2009 - 01:24 PM

RootRepeal File. Thanks again.

ROOTREPEAL © AD, 2007-2009
Scan Start Time: 2009/09/15 13:20
Program Version: Version
Windows Version: Windows XP SP3

Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA9E9F000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7AC0000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA90D2000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xF786E000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xF7686000 Size: 61440 File Visible: No Signed: -
Status: -


#4 rigel



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Posted 15 September 2009 - 08:32 PM

You have one of the newer rootkits. Thre are two choices here - 1 to reformat and reload - 2 to transfer to the HJT forum and continue your clean there.

If you choose to try and clean your system,
  • Please download System Repair Engineer from here
  • Unzip/extract sreng2.zip to a folder on your desktop
  • Double-click on SREngLdr.EXE to launch System Repair Engineer
  • Click the Smart Scan Icon
  • Click Scan
  • Wait for the scan to finish
  • Click on the Save Reports button
  • Save it to your desktop, using the recommended name of SREngLOG.log
  • Close System Repair Engineer
  • Use notepad to open the SREngLOG.log file
  • Note: The log may be long, and you may need several posts to post all of it
  • If you are using a custom HOSTS file, please leave out the HOSTS File section, as it will make the log far too long

Post a SREngLOG.log to the HJT/Malware forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith

#5 Orange Blossom

Orange Blossom

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Posted 18 September 2009 - 09:16 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/258209/need-help-with-new-rootkit/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

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