Posted 15 September 2009 - 10:26 AM
I would like to thank everybody in advance for their assistance. I am fairly well versed in computers, but I am unable to find any information to help me out with this problem.
I have an Acer Aspire 5100 Notebook with AMD Turion 64X2 TL-50. 1.6 GHz, 2X256KB cache. 160GB HDD. Up to 256MB ATI Radeon Xpress 1100 Hypermemory. Came with 1GB DDR2, but I have 4GB in it now, no problems related to that since I installed them. Windows Vista Home Premium sp1.
Some time ago, Windows downloaded an update for the HDD that gave me a blue screen at startup error. I did a System Restore and everything was fine, but forgot to change the Windows Update options to not install updates automatically. Same problem, but this time I can't Restore back far enough because I hadn't shut down the computer for almost a month. The Error reads :
***STOP: 0X0000007B (0X80599BB0, 0XC0000034, 0X00000000, 0X00000000)
I know this is a common error. What I'm trying to do now is be able to correct it with System Recovery, or backup all my data on my C and D drives onto my external USB hard drive and start Vista from scratch with a backup disk or possibly 'upgrade' to XP. Startup Repair cannot fix the error. Windows Memory Diagnostic Tool does not even complete before the computer powers down. All the stored System Restore points give me catastrophic errors upon completion.
What I'm trying to do now, is use the command prompt robocopy to copy files to the external. I've had some success; all my music and pictures stored on the D drive have been successfully backed up. However, all my videos and very important documents are in (I believe) C:\users and Robocopy cannot copy them because access is denied. I always see 'Error 5' 0X00000005. As far as I know, it is impossible to log in as administrator, and if there is a password allocated to the administrator account, I don't know it. However when I log in under my own user name and go into command promt, on the top it reads
Administrator:X:\windows\system32\cmd.exe so as far as I can tell i should have all permissions.
What should i be putting into the command prompt to give me these permissions? I can't seem to find anything that helps me with this problem. Or is this not possible at all? If this is the case, what are my other options for backing up these important files?
Thanks again everyone.