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Request for Assistance - Rootkit/AntiSpyProtector/...


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#1 barkingcrab

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Posted 15 September 2009 - 09:04 AM

Hello:

I'd like to respectfully ask for some help with a problem that I believe is AntiSpy Protector 2009 and a rootkit. Window XP is the OS. I get the symptoms described in this thread:

http://www.bleepingcomputer.com/forums/t/249117/antispy-protector-2009-rootkit-big-trouble/

I'm also seeing a ballon message in the taskbar "Click here to protect your computer from Spyware" and I get a message on the screen with a dialog box called "Advanced Virus Remover"

Additionally, I can't run mbam, hijack this, or any other malware removal tools, even in safe mode. I've tried renaming these files to see if I can trick them into executing, and all I get is a message that indicates "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access this item"

The most recent behavior is a message on startup "Error Loading pihuwali.dll"

I was able to run trend micro from safe mode (after multiple attempts), and saw multiple messages about "Skynet" which the AV seemed to indicate was removed, but there's still obviously things wrong with the computer. The AntiSpy messages stillcome up

I'm embarassed to have to ask, but I'm over my head here, and this device is just not functional. I've "inherited" this device and was asked to get it working, but i'm out of my league at this point...

Thank you in advance for your guidance.

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#2 boopme

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Posted 15 September 2009 - 11:55 AM

Hello.. We need to straighten this out so you can be helped. First I am moving this from HJT malware removal to Am I Infected.
You can try this to get Malwarebytes etc. to run. I am guessing XP here.

How to take ownership of a file or a folder in Windows XP

To stop that error message.
Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
Credit to quietman7



Now if you still cannot run the other tools and post a log here then..
As there are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team member.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.

Now ... Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the Rootrepeal log and the above log.

Let me know how that went.

Edited by boopme, 15 September 2009 - 11:56 AM.

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#3 barkingcrab

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Posted 15 September 2009 - 06:06 PM

Hi:

Followed your instructions for autoruns....first attemp the app started, and then disappeared from the screen. Second attempt to execute it, I got the message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item"

Also tried the MS instructions for taking control of files/folders. Logged on as administrator, and it looked like I had permissions to the files/folders in question (I tried to change the folders that mbam and hijack this were in). In both cases, nothing changed. I still can't execute the program with the same message as above.

Oy...

Did you want me to try and run the utliity (win32kdiag) as well, or does the autoruns step need to be completed first?

Edited by barkingcrab, 15 September 2009 - 07:46 PM.


#4 boopme

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Posted 15 September 2009 - 08:04 PM

Yes these are the signs of the Rootkit malware I suspect. Please run the Utility and post tht log in the MALWARE section.
Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 barkingcrab

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Posted 17 September 2009 - 09:03 PM

Boopme...thanks, this utility worked and I'm about to post to the Malware section. I'm grateful for *something* to finally work.

Thanks!

#6 boopme

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Posted 18 September 2009 - 10:31 AM

Yes me too. This is a tough malware . They will reply to you and clean it. Your log http://www.bleepingcomputer.com/forums/ind...amp;pid=1429139

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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