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antivirus norton 2008 / remove infection


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2 replies to this topic

#1 yoginm

yoginm

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Posted 15 September 2009 - 06:34 AM

Hello
I am receiving error messages upon boot up, The header reads “services.exe-Bad Image” and in the dialog box it reads, “The application or DLL C:\windows|system32\wowfx.dll is not a valid windows image. Please check against your installation diskette”
If I close that message another message pops up with the header that reads “lsass.exe-Bad image” and the same message in the dialog box. if i open ie than error appear ' ie.exe-bad image'.
Then windows will start and I get about 20 of the same dialog boxes that will pop up one after the other with different headers but the same dialog message. i m using norton antivirus 2008. it is not working now means scan could not be done by antivirus after this problem.


DDS (Ver_09-07-30.01) - NTFSx86
Run by abc at 16:10:26.37 on Tue 09/15/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2037.1553 [GMT 5.5:30]

AV: Norton AntiVirus *On-access scanning disabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton AntiVirus *enabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Documents and Settings\abc\Desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
mDefault_Page_URL = hxxp://securityresponse.symantec.com/avcenter/fix_homepage/
mDefault_Search_URL = hxxp://securityresponse.symantec.com/avcenter/fix_homepage/
mStart Page = hxxp://securityresponse.symantec.com/avcenter/fix_homepage/
uInternet Settings,ProxyOverride = *.local
mWinlogon: Taskman=c:\recycler\s-1-5-21-2954123299-3640812196-901050847-5232\czzi.exe
uWinlogon: Shell=explorer.exe,c:\recycler\s-1-5-21-2954123299-3640812196-901050847-5232\czzi.exe
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
uRun: [Yahoo! Pager] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton antivirus\osCheck.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
dRunOnce: [<NO NAME>]
mExplorerRun: [<NO NAME>] 1 (0x1)
uPolicies-explorer: DisallowRun = 0 (0x0)
mPolicies-system: DisableRegistryTools = 1 (0x1)
dPolicies-explorer: DisallowRun = 0 (0x0)
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2007-5-30 23888]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-27 102448]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090914.040\NAVENG.SYS [2009-9-15 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090914.040\NAVEX15.SYS [2009-9-15 1323568]
S3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2009-5-24 1251720]

=============== Created Last 30 ================

2009-09-15 12:15 <DIR> --d----- C:\spoolerlogs
2009-09-14 12:05 13,371 a------- c:\docume~1\abc\applic~1\mdbu.bin
2009-09-09 14:01 <DIR> --d----- c:\program files\common files\Macrovision Shared
2009-08-28 19:01 <DIR> --d----- c:\documents and settings\abc\Phone Browser
2009-08-28 18:54 50,688 a------- c:\windows\system32\nmwcdcls.dll
2009-08-28 18:54 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Downloaded Installations
2009-08-19 20:11 5,174 a------- c:\windows\system32\winio.vxd
2009-08-19 20:11 56 a------- c:\windows\SpeedGear.INI
2009-08-19 20:10 <DIR> --d----- c:\program files\Speed Gear

==================== Find3M ====================


============= FINISH: 16:13:58.00 ===============

Attached Files



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#2 pwgib

pwgib

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Posted 30 September 2009 - 09:26 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 teacup61

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Posted 07 October 2009 - 09:48 PM

Due to the lack of feedback this Topic is closed.

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