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trojan-downloader.java.agent.f also trojan-downloader.getcodec.n


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#1 bcramer1

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Posted 14 September 2009 - 08:36 PM

Computer has been shutting down randomly and not letting me run Norton 360.
Went to safe mode and ran Kaspersky and found 2 problems supposedly:
trojan-downloader.java.agent.f also trojan-downloader.getcodec.n
I cannot find any info to get rid of these. In safe mode I ran updated Norton 360,
Malwarebytes AMWare, Trend Micro Housecall and Absolute systemcare. All found
nothing. What should I do? Older system (2000) running XP pro.
Thanks Bruce

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#2 Budapest

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Posted 14 September 2009 - 08:54 PM

When the computer shuts down do you get a blue screen error message?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 bcramer1

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Posted 14 September 2009 - 09:21 PM

No blue screen, just shuts off and restarts just like I pushed the off button.
Programs running very slow if at all. Things seem to run better/faster in safe mode.
I do have a laptop I can go to to read any help you can give me. I
appreciate any time put into this.

#4 Budapest

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Posted 14 September 2009 - 09:56 PM

This type of rebooting behaviour is often caused by your computer overheating. You can check your system temperatures with SpeedFan, which should give you an indication of whether your system is running too hot.

Also, I would recommend that you open your computer case and make sure all the fans are spinning okay and that there isn't an excessive amount of dust in there that would impede air flow. See the following Bleeping Computer tutorial for guidance on cleaning inside your computer.

Cleaning the Interior of your PC
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 bcramer1

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Posted 15 September 2009 - 07:40 AM

Took case cover off. Still clean inside. fan running. Cold or warm, same issues. Now shows screen after
it loads XP that says: windows installer'' preparing to install photogallery. Please wait. I can cancel that
3 times before it leaves., If I dont cancel up comes a window where it wants me to find the source for the photogallery.
Anything I click on comes up invalid. Could the trojans be doing any of this and Any idea on how to remove trojans?
Thanks for your suggestions.
Bruce

#6 bcramer1

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Posted 15 September 2009 - 03:24 PM

Beings I supposedly have a trojan should I move this post somewhere different? Thanks.

#7 Budapest

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Posted 15 September 2009 - 05:02 PM

I'll get the post moved if we need to. Try this scan:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 bcramer1

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Posted 15 September 2009 - 09:05 PM

Scanning now, will post result in the morn. Thank you.
Bruce

#9 bcramer1

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Posted 16 September 2009 - 12:49 PM

Tried scanning twice, takes many hours and both scans froze up. I will try a third scan till I hear otherwize.
Bruce

#10 bcramer1

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Posted 16 September 2009 - 06:51 PM

No good, after 6hrs and only less than half done scanning it locked up again (3rd time). Do you
have another program in mind to try. Again I used the Kaspersky free online scan and detected
the 2 listed. Norton, AVG, MAMB all came up empty.
Glad I got the kids a laptop. Thanks for your help,
Bruce

#11 bcramer1

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Posted 17 September 2009 - 08:12 PM

Budapest...anyone? :thumbsup:

#12 bcramer1

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Posted 20 September 2009 - 03:04 PM

To anyone in the know, should I move this thread to another area, I cant seem to find anyone that has time to help.

#13 Budapest

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Posted 20 September 2009 - 05:55 PM

Sorry for the late reply but I was out of town for a few days.

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 bcramer1

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Posted 20 September 2009 - 07:08 PM

Oh my, sorry to interrupt your vacation. I cannot seem to find explorer. I used the windows and e key but it takes me to my computer instead. Nothing there
about error checking, sorry for being computer illiterate.

#15 Budapest

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Posted 20 September 2009 - 07:18 PM

Under My Computer do you see "Local Disk (C:)"?

If so, right click on that and select Properties.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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