My computer is just 1 year old I have security shield 2008 just expired on 9-11 So I renewed subscription and am told to uninstall the 2008 version first. Their program would not let me uninstall 2008 I called their free help line and then they had me log into some Iyogi.... they checked my computer and said I was infected! I said isn't the virus protection supposed to solve that they said my protection expired. i SAID "JUST TODAY THATS WHY I AM RENEWING" Now they want to charge me $150 to help me fix the issues. BUNCH OF BULL!!! I asked "If I run a malware scan on my own and remove that should solve my problem right?" and they danced around and just wanted to charge me for their help! I guess I'm looking for help if there is a place to find malware removal items. The guy said it was malware or spyware something like that. It is even keeping me from certain websites that I was able to go to fine until they were on my computer.
Any help would be greatly appreciated!!!
I remember they were in regedit under software and showed me two "bad ones"
Edited by mamapeep, 14 September 2009 - 10:59 AM.