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Am I Clean? Programs Closing


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10 replies to this topic

#1 Charcol1900

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Posted 14 September 2009 - 07:23 AM

When I try to 'save as' or 'open' a file in a program, the program will close or stop responding. This happens in Opera, Open Office, Notepad, Fireworks... whatever program I try.

OS: Win XP, SP3

A/V: AVG, scanned, found nothing, disabled
Have run SUPERAntiSpyware
Can't save a HijackThis log, due to the problem.

MBAM log:

Malwarebytes' Anti-Malware 1.30
Database version: 1414
Windows 5.1.2600 Service Pack 3

22/11/2008 2:05:24 AM
mbam-log-2008-11-22 (02-05-24).txt

Scan type: Full Scan (C:\|D:\|E:\|G:\|)
Objects scanned: 139721
Time elapsed: 46 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 2
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\homeview (Trojan.DNSChanger) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\OneStepSearch (Adware.OneStepSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
C:\resycled (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\Program Files\OneStepSearch (Adware.OneStepSearch) -> Quarantined and deleted successfully.

Files Infected:
C:\resycled\boot.com (Trojan.DNSChanger) -> Quarantined and deleted successfully.


Thank you >.<

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#2 Elise

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Posted 14 September 2009 - 07:29 AM

Hi Charcol1900 and :thumbsup: to Bleeping Computer!

First of all, do NOT post a HJT log here, this will cause this topic to be closed.

ROOTREPEAL
-------------
We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

regards, Elise


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#3 Charcol1900

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Posted 14 September 2009 - 07:39 AM

Rootrepeal log:

ROOTREPEAL Š AD, 2007-2009
==================================================
Scan Start Time: 2009/09/14 22:35
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA88A7000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xBA5CA000 Size: 8192 File Visible: No Signed: -
Status: -

Name: giveio.sys
Image Path: giveio.sys
Address: 0xBA672000 Size: 1664 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA84C7000 Size: 49152 File Visible: No Signed: -
Status: -

Name: speedfan.sys
Image Path: speedfan.sys
Address: 0xBA5AE000 Size: 5248 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\HIBERFIL.SYS
Status: Locked to the Windows API!

Path: c:\documents and settings\charelle\application data\opera\opera\global_history.dat
Status: Size mismatch (API: 207529, Raw: 207542)

Path: C:\Documents and Settings\Charelle\My Documents\My Music\Anime Tracks\See-Saw\【シングル】 (アニソン) .hack//Liminality OP_3 - 君がいた物語 - See-Saw.mp3
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Charelle\My Documents\My Music\Anime Tracks\See-Saw\000
Status: Visible to the Windows API, but not on disk.

SSDT
-------------------
#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xa8bd10b0

==EOF==



Also, when I clicked "Save Report" error message came up:
"Attempt to read from address: 0x00000000"

Edited by Charcol1900, 14 September 2009 - 07:46 AM.


#4 Elise

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Posted 14 September 2009 - 07:55 AM

That looks clean.

Please start Superantispyware and update it.


ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


After that reboot in safe mode.
  • This can be done tapping the F8 key as soon as you start your computer.
  • You will be brought to a menu where you can choose to boot into safe mode.
  • Make sure you choose the option without networking support.
  • Please see here for additional details.
Now start Superantispyware again and do a full scan.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Please post the results of the scan here.

regards, Elise


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#5 Charcol1900

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Posted 14 September 2009 - 09:16 AM

Hm, this one doesn't look as exciting.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/15/2009 at 00:11 AM

Application Version : 4.28.1010

Core Rules Database Version : 4098
Trace Rules Database Version: 2038

Scan type : Complete Scan
Total Scan Time : 00:44:36

Memory items scanned : 270
Memory threats detected : 0
Registry items scanned : 5967
Registry threats detected : 0
File items scanned : 22892
File threats detected : 0

#6 Elise

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Posted 14 September 2009 - 09:26 AM

Can you please tell me if you can copy things by pressing ctrl + C or save by pressing ctrl + S?


DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


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#7 Charcol1900

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Posted 14 September 2009 - 09:37 AM

Ctrl + C is fine, Ctrl + S works as well, as long as I don't have to save as. If it would bring up the 'save as' box, the program instead closes or stops responding.

#8 Elise

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Posted 14 September 2009 - 10:30 AM

Well, with ctrl + C and ctrl + V, you should be able to post a DDS log. I think that would be best so someone can have a look at what your logs are showing.

I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

NOTE - Don't try to save the DDS logs. Just copy/paste them in the new topic. Just make a note there that you are not able to save anything.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

regards, Elise


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#9 Charcol1900

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Posted 15 September 2009 - 05:40 PM

Both the express and complete Dr. WebCureIt scans came up with nothing.

New thread posted here: http://www.bleepingcomputer.com/forums/t/257856/computer-not-saving-new-files/

:thumbsup:

#10 Elise

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Posted 16 September 2009 - 01:30 AM

Okay :thumbsup: I will request this topic to be closed now that you posted your log.

regards, Elise


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#11 boopme

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Posted 16 September 2009 - 09:22 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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