(System Configuration Utility) is a troubleshooting utility
used to diagnose and fix system configuration issues. In the Summary
section Microsoft says "The System Configuration utility helps you find problems with your Windows XP configuration. It does not manage the programs that run when Windows starts.
Although it works as a basic startup manager, msconfig should not be used routinely to disable auto-start programs
. It is a temporary solution and not a good practice for the following reasons:
You should not use msconfig to disable startup applications related to services.
- When uninstalling programs while disabled with msconfig, they may not be uninstalled properly and manually editing the registry will be required to remove everything.
- Msconfig will often leave orphaned entries when software is uninstalled. When used to switch back to normal startup mode, these orphan entries can result in boot up errors.
- Msconfig only allows you to disable entries. To completely remove an entry from its' list you have to edit the registry, or use a third-party tool like Msconfig Cleanup Utility or a startup manager.
- Msconfig allows malware related items to hide in your registry which you may not see or affect your computer until switched back to normal startup mode. This could then result in reinfection of the computer.
- Msconfig does not list all applications loaded in all possible startup locations (some entry points are hidden and unknown to the user).
Doing so alters the registry and there are services that are essential for hardware and booting your system. When you uncheck a service in msconfig, you completely disable it. If you uncheck the wrong one, you may not be able to restart your computer
. You should only disable services using the Services Management Console
(services.msc) where you cannot disable services that may be vital to boot your system.
Black Viper's warning: Why can't I use msconfig to change my services?
Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware
) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum
. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation.
Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log
". If you cannot complete a step, then skip it and continue with the next. In Step 6
there are instructions for downloading and running DDS
which will create a Pseudo HJT Report
as part of its log.
When you have done that, post your log
along with the one created by ComboFix in the HijackThis Logs and Malware Removal
forum, NOT here
, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.