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11 replies to this topic

#1 Tevin

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Posted 13 September 2009 - 10:55 PM

:thumbsup: Today i tried to access internet explorer but i was unable to log on. The screen said i did not have the permissions to access it. I tried to download it, but i can't do that. When i try to download it the screen asks me what program would i like to open the file with. What do i do and where do i begin. Thank you for anyone who is able to help.

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#2 boopme

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Posted 15 September 2009 - 12:02 PM

Hello and welcome. What version of IE is it and what is your Operating system (XP,Vista ...)

Edited by boopme, 15 September 2009 - 12:03 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Tevin

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Posted 15 September 2009 - 12:43 PM

Thank you im using xp and it is internet explorer 7.

#4 boopme

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Posted 15 September 2009 - 03:20 PM

Do get the 403 Forbidden - you don't have permission to access ..error?
If so look here at some solutions.
http://support.microsoft.com/kb/245142
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Tevin

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Posted 15 September 2009 - 03:45 PM

I tried that. But when I did my computer gave me a list of programs to use.It did this instead of just starting up. I did not know which one to use. I got the message you do not have permissions to access this program.

#6 boopme

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Posted 15 September 2009 - 07:49 PM

Ok you tried to D'load IE 7 or 8 ?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Tevin

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Posted 15 September 2009 - 08:10 PM

Yes and when I try to download it a list of programs come up. Im guessing that none of them work or I dont know which one to use. Ill click run and the list pops up. I even tried to download firefox and the same thing happened.

#8 boopme

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Posted 15 September 2009 - 08:17 PM

Have you gone into Conytol Panel and Removed the latest. .. Say: remove IE 8 and see if IE 7 (which it should revert to) runs.

Edited by boopme, 15 September 2009 - 08:17 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Tevin

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Posted 17 September 2009 - 07:02 PM

Yes and it will not run. When I go to the control panel I cannot access everything.

#10 boopme

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Posted 17 September 2009 - 08:19 PM

Let's check and see if malware is in the way.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Tevin

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Posted 19 September 2009 - 06:27 PM

When I start the download the computer asks me what program i want to use to open the f :thumbsup:

#12 boopme

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Posted 19 September 2009 - 08:29 PM

Let's run System INvestigator by Olrik

Please download SINO by Artellos from here
  • Save SINO to a place you can remember and run SINO.exe.
  • Then please check the following checkboxes:
    System Info
    Services
    Boot Check
    Tasklist
    Startup Items
    Ipconfig
    Ping
    Netstat
    Hosts file
    Shares
    Routing Table
  • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
  • A notepad file will pop up, Please copy and paste the content of the notepad into your next reply.
Note: If you try to interact with the program once it's started scanning it might appear to hang. The scan however will continue.

Edited by boopme, 19 September 2009 - 08:40 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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