Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Program wont work


  • Please log in to reply
12 replies to this topic

#1 joedelene

joedelene

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 13 September 2009 - 03:24 PM

I have window xp and I have Mcafee install. I can not get it to run and iexplore will not run. Firefox will run. I can not update Mcafee. I went on another forum and and they tried to help. They had me run combofix. I read here that you will ignore posting with CF posting with the log. i do not know if you will be able to help or not, but I need help.

BC AdBot (Login to Remove)

 


#2 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:27 AM

Posted 13 September 2009 - 05:29 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 joedelene

joedelene
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 14 September 2009 - 03:28 AM

I tried to run Malwarebytes, I have two external hard drives, when the process get to the second external hard drive (after about three hours) the scan process would quit and I would get the following message "the specified I/O operation on /Device/hardisk1/dDR4 was not completed before the time out period expired." I tried twice to scan all the drives. Now I am only scanning my C drive. I am doing that process now.

#4 joedelene

joedelene
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 14 September 2009 - 08:28 AM

The malwarebytes scan is completed. Here are the results.

Malwarebytes' Anti-Malware 1.41
Database version: 2794
Windows 5.1.2600 Service Pack 3

09/14/2009 9:25:52 AM
mbam-log-2009-09-14 (09-25-52).txt

Scan type: Full Scan (C:\|)
Objects scanned: 276662
Time elapsed: 1 hour(s), 34 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thank for you help

#5 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:27 AM

Posted 14 September 2009 - 07:04 PM

Ok, lets try another scanner:

Please run ATF and SAS:
Credits to Boopme

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#6 joedelene

joedelene
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 14 September 2009 - 07:26 PM

Tried to install the program, I had a another version on my computer, I told it to replace it. while setting up I got the following error: "Error 1321. windows installer has insufficient provileges to modify this file: C:\program files\superantispyware\superantispyware.exe". The options are abort, retry or ignore. I have stop, i have not gone any futher.

#7 joedelene

joedelene
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 15 September 2009 - 06:53 AM

I do not have access to the internet anymore. Firefox and Iexploer will not run. I try and do everything from a flash drive. My computer rebooted itself last night. The stopping point of installing superantispyware is gone. When I get home tonight, I will try and run it from a flash drive.

#8 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:27 AM

Posted 15 September 2009 - 05:36 PM

Did running from a flash drive help at all?
Computer Pro

#9 joedelene

joedelene
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 15 September 2009 - 09:03 PM

I had to used the flash drive to run superantispyware here is the log.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/15/2009 at 09:48 PM

Application Version : 4.28.1010

Core Rules Database Version : 4091
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 06:19:38

Memory items scanned : 318
Memory threats detected : 0
Registry items scanned : 11954
Registry threats detected : 0
File items scanned : 176947
File threats detected : 8

Adware.Tracking Cookie
C:\Documents and Settings\JOE ROBERTS\Cookies\joe_roberts@ad.yieldmanager[2].txt
C:\Documents and Settings\JOE ROBERTS\Cookies\joe_roberts@sales.liveperson[2].txt
C:\Documents and Settings\JOE ROBERTS\Cookies\joe_roberts@adrevolver[1].txt
C:\Documents and Settings\JOE ROBERTS\Cookies\joe_roberts@ads.bridgetrack[2].txt
C:\Documents and Settings\JOE ROBERTS\Cookies\joe_roberts@burstnet[2].txt
C:\Documents and Settings\JOE ROBERTS\Cookies\joe_roberts@sales.liveperson[1].txt
C:\Documents and Settings\JOE ROBERTS\Cookies\joe_roberts@ad.yieldmanager[1].txt
C:\Documents and Settings\JOE ROBERTS\Cookies\joe_roberts@msnportal.112.2o7[1].txt

Hope this has some information that can help.

#10 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:27 AM

Posted 16 September 2009 - 06:57 PM

Ok, lets check for rootkits:

Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the FILES tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
Computer Pro

#11 joedelene

joedelene
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 17 September 2009 - 05:53 PM

Here is the report from Rootrepeal.

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/17 18:52
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: c:\windows\temp\perflib_perfdata_8f4.dat
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\windows\temp\mcmsc_aokkluezqwxkez6
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: C:\WINDOWS\SYSTEM32\ŒŒ\ŒŒ
Status: Locked to the Windows API!

Path: C:\WINDOWS\SYSTEM32\SPOOL\PRINTERS\FP00000.SHD
Status: Visible to the Windows API, but not on disk.

Path: C:\WINDOWS\SYSTEM32\SPOOL\PRINTERS\FP00000.SPL
Status: Visible to the Windows API, but not on disk.


Thank again for your help!

#12 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:27 AM

Posted 17 September 2009 - 05:59 PM

Lets get an opinion from kaspersky. This may take awhile.

Please do an online scan with Kaspersky Online Scanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make sure that the following are selected:
o Scan using the following Anti-Virus database:
Extended (if available otherwise Standard)
o Scan Options:
Scan Archives
Scan Mail Bases
Click OK
Now under select a target to scan:
Select My Computer
This will program will start and scan your system.
The scan will take a while so be patient and let it run.
Once the scan is complete it will display if your system has been infected.
o Now click on the Save as Text button:
Save the file to your desktop.
Copy and paste that information in your next post.
Computer Pro

#13 joedelene

joedelene
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 19 September 2009 - 07:27 PM

I have completed the scan using kaspersky, it has taken more than 224 hours to complete the scan. Very very slow.


KASPERSKY ONLINE SCANNER 7.0: scan report
Saturday, September 19, 2009
Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Saturday, September 19, 2009 03:46:15
Records in database: 2860519
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\
E:\
H:\
I:\
J:\
L:\
M:\

Scan statistics:
Objects scanned: 180760
Threats found: 2
Infected objects found: 3
Suspicious objects found: 0
Scan duration: 22:24:50


File name / Threat / Threats count
H:\GO\02-dave_koz-all_i_see_is_you.wma Infected: Trojan-Downloader.WMA.Wimad.v 1
H:\GO\dave koz greatest hit 2009.wma Infected: Trojan-Downloader.WMA.Wimad.v 1
H:\Recycled\Dh3.rar Infected: Backdoor.Win32.Bifrose.atpb 1

Selected area has been scanned.


Hope this help Thank again




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users