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Infected with Vimax malware and can't run dds or RootRepeal


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7 replies to this topic

#1 kkmd

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Posted 13 September 2009 - 03:16 PM

Hi,
I've been having problems with seeing Vimax ads all the time and redirecting and when I started looking for help I found this site. It seems like you have been able to help other people so I followed the Malware Removal Prep guide instructions. However, after I downloaded dds and RootRepeal and started them, neither one would run. When I try to run dds the command window pops up for about a second and then closes without doing anything. When I run RootRepeal I get an error message that says "Could not read the boot sector. Try adjusting the Disk Access Level in the Options dialog."

I have also tried to run Malwarebytes and Hijackthis and nothing at all happens. When I try to run them they don't start at all.

Please help!! Thank you.

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#2 garmanma

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Posted 13 September 2009 - 07:48 PM

Let's see if I can help you produce a log
You can substitute this log and post in HJT. Just let them know it's all you can run


1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Mark
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why won't my laptop work?

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#3 kkmd

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Posted 13 September 2009 - 10:08 PM

Hi. Thanks for responding so quickly. I thought I had posted my original request in the right forum but I guess not - sorry about that. Anyway, I dowloaded Win32Diag and ran it. Here is the content of the text file it produced:

Running from: C:\Documents and Settings\MasterUser\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\MasterUser\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

This can't be good! What now? Thank you so much for the help!

#4 garmanma

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Posted 14 September 2009 - 03:51 PM

Did you try renaming DDS.exe or Root Repeal.exe?
There's another scan to try, but I forget. I will ask around and post back
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 garmanma

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Posted 14 September 2009 - 04:15 PM

You can use this scan to post in HJT
Just give a brief description and tell them it's all you could run


We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 kkmd

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Posted 14 September 2009 - 11:58 PM

I downloaded and ran OTL. That worked. I then posted the two logs to the HJT forum under a new topic. I hope that is what I was supposed to do but if not, please let me know.

Thank you for all the help!

#7 garmanma

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Posted 15 September 2009 - 04:34 PM

That's it
Good luck and please be patient
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Orange Blossom

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Posted 18 September 2009 - 10:52 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/257695/infected-with-vimax-malware-please-help/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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