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Still Waiting on Tech Support. Virus 2010 Aftermath


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#1 rahelnaomi

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Posted 13 September 2009 - 12:45 PM

I have been attacked by Virus Scan 2010 and still waiting for help on my message from two days ago. When I first found this site few days ago(when my computer was infected) I desperately downloaded ComboFix (I found out it was risky but I was lucky) the virus seems to be gone but I suspect a trace. I also don't have a virus scan right now and I wanted to download one from my wireless service provider but can't. I did online scan from their website and it keeps on skipping 6 files. I am afraid to go online with out protection and desperately need help. Thanks.

P.s. I see an icon-windows shield that keeps on popping every now and then telling me I might be infected but I never click on it. I know you guys are busy helping many and I was told not to make any changes until I receive further assistance and just want to say I am still waiting for your instructions.

Thanks a Million.
Rah

Edited by rahelnaomi, 13 September 2009 - 12:47 PM.


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#2 trollocks

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Posted 13 September 2009 - 01:33 PM

best thing to do is just wait and do nothing to your computer

it can take up to 10 days for a reply in the hjt forum

#3 garmanma

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Posted 13 September 2009 - 02:45 PM

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
Mark
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