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Impossible to fix?


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#1 TunaFishyFish

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Posted 13 September 2009 - 08:04 AM

ok so i had just got one of my old laptops to work again and i was very happy. Then one of my sisters wanted to use it so i let her use it. I got it back, but when it was returned it had two viruses on it. One was Windows police pro and the other was Protection System. I am sure i got rid of Police pro but i cant get rid of protection system. I tried to download Malware and Combo Fix ,but everytime i go to launch a program it brings up some command prompt thing saying C\\Windows\system32\desote. It is beinging to frustrate me and i dont know what to do. Please someone help D: [(Note for all)(i started firefox by right clicking and using the run as command)]

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#2 Elise

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Posted 14 September 2009 - 07:38 AM

Hi TunaFishyFish and :thumbsup: to Bleeping Computer!

Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for private use. Please read Combofix's Disclaimer.

Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.


ROOTREPEAL
-------------
We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 TunaFishyFish

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Posted 14 September 2009 - 06:29 PM

Dear elise025,
I cannot seem to get the program to run. It give me a pop up saying decompression error (5)! I downloaded it using firefox, and i saved it to the desktop by going to computer>my documents>my downloads and taking the zip file from there. It wont use internet explorer because it is slower and it wont open files or and downloads. I thinking about taking it to best buy and getting it professionally fixed. Any ideas before i seek their help? :thumbsup:
(p.s. i also though about doing a system restore but it wont let me access that either.) If i cant get around the "C:\\windows\system32\desote i can most likely fix it easily.

#4 Elise

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Posted 15 September 2009 - 03:24 AM

Hi again,

First of all a warning, although you are free to seek paid assistance for your problems, please note that most problems can just as easy be resolved for free, for example by members of the HJT Team here on BC who receive specialized training to deal with malware.

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop. Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on zztoy.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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