Hello 91crx21ls, and to Bleeping Computer Malware Removal Forum
, My Nick is Net_Surfer
I'll be glad to help you with your computer problems.
I will be working on your Malware issues
, this may or may not solve other issues
you may have with your machine.
Sorry about the delay, but the amount of people posting with infected computers is through the roof and sometimes we can't get to logs as fast as we would like to.
I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please be courteous and appreciative for the assistance provided!
Please note that whatever repairs we make, are for fixing "your computer problems only"
and by no means should be used on another computer.
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-----------------------------------------------------------Please be patient and I'd be grateful if you would note the following:The cleaning process is not instant. Logs can take some time to research
, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
1. Please reply using the
button in the lower right hand corner of your screen. Do not start a new topic
2. The logs that you post should be pasted directly into the reply. Only attach them if requested
or if they do not fit into the post.
3. All of my posts need to be checked by my coach
before they are posted here your benefit will be "four eyes and two brains" looking into your problem, but my responses may be somewhat delayed so please be patient while I attempt to remove your malware.
4. Unfortunately, if I do not hear back from you within 5 days
, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.In the meantime Please refrain from making any changes to your system (updating Windows, installing applications, removing files, etc.) from now on as it might prolong handling your log and make the job for both of us more difficult.
. I need you to turn off Word Wrap in notepad. It makes it easier to read and analyze your log.
Please do the following:
Open Notepad choose Format | Word Wrap. A checkmark means Word Wrap is on. Click on Word Wrap to remove the checkmark.
Please Run Win32kDiag again and post the log, this time with Word Wrap off.
If you can't run DDS scan is ok......just repost with the above.
After you post the new log of Win32kDiag I will review your log and take the steps necessary with you to get your machine back in working order clean and free of malware.
Thanks and again sorry for the delay
Edited by Net_Surfer, 28 September 2009 - 04:14 AM.