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Unable to use IE because a user name and password box keeps appearing


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#1 musicloverssire

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Posted 12 September 2009 - 06:37 PM

Hi, help....everytime i try to use IE a box appears which says "Connect to 209.239.177.203 at HIDE-IP-PROXY.COM LOGIN requires user name and password", i deleted this hide my proxy software off my comouter, but this crap keeps appearing everytime i try to use IE. It leads to a page which says

ERROR
Cache Access Denied

--------------------------------------------------------------------------------

While trying to retrieve the URL: http://windowsupdate.microsoft.com/

The following error was encountered:

Cache Access Denied.

Sorry, you are not currently allowed to request:

http://windowsupdate.microsoft.com/from this cache until you have authenticated yourself.

You need to use Netscape version 2.0 or greater, or Microsoft Internet Explorer 3.0, or an HTTP/1.1 compliant browser for this to work. Please contact the cache administrator if you have difficulties authenticating yourself or change your default password.














how do i get rid of this please help.?...

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#2 musicloverssire

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Posted 12 September 2009 - 06:54 PM

also i cant seem to log into msn mesenger, or update my spyware softwares neither...this thing has basically disbaled me from browsing with IE ....i'm currently using firefox, its the only way i can surf

Edited by musicloverssire, 12 September 2009 - 06:56 PM.


#3 boopme

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Posted 12 September 2009 - 09:44 PM

Hello, can you run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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