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Pretty sure I'm infected. Please help.


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14 replies to this topic

#1 greeneyes0720

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Posted 12 September 2009 - 03:51 PM

I am extremely computer illiterate. After downloading pictures yesterday my computer slowed to a crawl. Ran Advanced
Windows Care and Registry Mechanic and followed the prompts. Now I have no start button or task bar and no access to the internet. When I attempt to open most programs I get the "...has encountered a problem and needs to close". I can open the Task Manager and have attempted to open programs through the Create New Task option, but that does not work either.

There is no difference when I open in safe mode, and I am unable to use system restore. The message states that system restore is unable to protect my computer.

Any ideas? I promise I'll never download pictures again. Not sure which version of XP I'm using on my desktop.

Thanks.

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#2 Computer Pro

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Posted 13 September 2009 - 05:38 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 greeneyes0720

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Posted 13 September 2009 - 07:28 PM

Thanks Computer Pro. Unfortunately I'm unable to access the internet on the problem computer. Can I download the program on another computer, save it to a usb stick and transfer it to the unhappy one?

#4 Computer Pro

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Posted 13 September 2009 - 07:45 PM

Yes, that would be fine.
Computer Pro

#5 greeneyes0720

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Posted 13 September 2009 - 08:12 PM

Ok. I'm unable to load it onto the infected computer. I'm getting a run-time error 372: Failed to load control 'vbalGrid' fro vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated.

#6 Computer Pro

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Posted 13 September 2009 - 08:25 PM

ok, lets try another scanner:

Please run ATF and SAS:
Credits to Boopme

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#7 greeneyes0720

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Posted 13 September 2009 - 08:44 PM

I'm unable to open and install Super. 'Windows installer service could not be accessed'
I'm feeling like a bit of a problem child...

#8 Computer Pro

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Posted 13 September 2009 - 08:49 PM

Log on to your computer as an administrator.
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, typemsiexec.exe /unregister, and then press ENTER.
Type msiexec /regserver, and then press ENTER.

Restart, and then try to install
Computer Pro

#9 greeneyes0720

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Posted 13 September 2009 - 09:00 PM

It looked promising for a few seconds, but then i get "The Windows Installer Service could not be accessed", and I'm not running in safe mode.

#10 greeneyes0720

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Posted 13 September 2009 - 09:23 PM

I was able to use the ATF cleaner in safe mode, but I still cannot install Super. It tells me that the system administreator has set policies to prevent the installation.

#11 Computer Pro

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Posted 14 September 2009 - 07:05 PM

Are you trying to install SUPER in safe mode also?
Computer Pro

#12 greeneyes0720

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Posted 14 September 2009 - 07:15 PM

I tried both normal and safe mode.

#13 Computer Pro

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Posted 14 September 2009 - 08:03 PM

Ok, Dr. Web time:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#14 greeneyes0720

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Posted 14 September 2009 - 09:09 PM

I was able to perform the express scan without difficulty, and there were no infected objects. The complete scan terminated once it began scanning Windows files. I tried again with the same result. It vanished from the screen and put me back to my main screen.

You really enjoy this stuff? Ugh!

#15 boopme

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Posted 14 September 2009 - 10:16 PM

Closing this. Duplicate thread going to HJT.
http://www.bleepingcomputer.com/forums/t/257161/no-start-button-no-internet-no-exe-and-system-restore-wont-work/
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