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total system lock-up


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2 replies to this topic

#1 tank77pa

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Posted 12 September 2009 - 09:25 AM

some time before yesterday morning one of my children downloaded something and now my total system has locked up under all profiles


they only way i can do anything is under safe mode with networking
also wont let me even open up system restore

also whne i try and do search i get redirects to various websites whie in safemode with networking

also i cant run any antivirus,highjackthis/or malware removal tools

Edited by tank77pa, 12 September 2009 - 09:28 AM.


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#2 garmanma

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Posted 14 September 2009 - 02:41 PM

See if you can follow this tutorial
Post back with any problems

http://www.bleepingcomputer.com/virus-remo...dows-police-pro
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Orange Blossom

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Posted 25 September 2009 - 12:59 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/257083/system-completely-locked-up/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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