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Why wont my post get an answer


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#1 ybool

ybool

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Posted 11 September 2009 - 05:31 PM

Well, my post from the 2nd is still drifting in no where land- I guess it won't get an answer and there is no point hoping for help from this site.
Some people get an answer within 1 day on basically an identical question but I can't even get a wiggle of a response.

I guess I will give up here. I am sure this post will get one of those shut up and wait messages, but honestly, 9 days when other posts are getting same or next day answers is ridiculous.

ybool

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#2 Guest_The weatherman_*

Guest_The weatherman_*

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Posted 11 September 2009 - 05:43 PM

Hello ybool,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We asked that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman




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