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Can someone please explain this?


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#1 Jobbees

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Posted 10 September 2009 - 10:03 PM

The computer I have at work decided to commit suicide. There is no task bar, no start menu no icons on the desktop, just a background. Here is the kicker, I open task manager and I can access many programs on it, but it won't allow me to open explorer, and the EAV anti virus opened for a minute but once I started the scan it closed and won't let me open it again.....same thing happened with HiJackThis.

I believe Advanced Anti Virus caused this but I'm pretty sure I removed it. AntiVirGuard scanned and cleared them, the next scan there was no sign of a trojan. But still no task bar or anything. Nothing worked on Safe Mode either. I also used CCleaner and Wise Registry cleaner. They cleared out a lot but it didn't help the problem. Please help, any suggestions would be appreciated.

Thanks for your time.

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#2 boopme

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Posted 12 September 2009 - 09:23 AM

Hello and welcome. I am moving this from XP to the Am I Infected forum to work on thos.

Can we run these?
Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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