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Problems w/ Malwarebytes' Anti-Malware


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14 replies to this topic

#1 sako395

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Posted 10 September 2009 - 05:25 PM

Hello.

Can't get Malwarebytes' Anti-Malware to launch. Get a message that I don't have "appropiate permission to accesss." I have the free version and up to now it worked fine.
Thank you. :thumbsup:

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#2 sako395

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Posted 11 September 2009 - 02:37 AM

I forgot to add I'm on Windows XP. My bad!

#3 garmanma

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Posted 11 September 2009 - 09:04 PM

Please try DR.WEB

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#4 sako395

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Posted 12 September 2009 - 12:08 PM

I was about to do as instructed, but first I tried a scan with AVG. That too doesn't work as it won't le me run any type of scan on my computer. Even tried in safe mode. AVG is fully updated and was running perfectly when last checked a week or so ago. I'll hold off any action until I hear from you. Sorry about the additional gliches. :thumbsup:

#5 garmanma

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Posted 12 September 2009 - 07:04 PM

Follow the instructions here:
http://www.bleepingcomputer.com/virus-remo...dows-police-pro
Let me know if you have any success
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 sako395

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Posted 16 September 2009 - 12:01 PM

AVG all taken care of. :thumbsup: As per your last instructions, ran DrWeb in safe mode and found one Trojan virus; cured and moved that. Unchecked "Heuristic Analysis" and ran again. Got to 1/3 of scan and system shut down. Tried again and got same result. Tried again in normal mode and got same. Downloaded a new anti-adware (SpyBot), and got same message about not having permission, etc. :flowers:

#7 garmanma

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Posted 16 September 2009 - 04:23 PM

Rename Rootrepeal.exe to something else when you run it


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 sako395

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Posted 18 September 2009 - 05:49 PM

Here the scan results from RootRepeal:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/18 17:44
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA997D000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8A1D000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA8FCB000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xA99D5000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xF86D5000 Size: 61440 File Visible: No Signed: -
Status: -

==EOF==

#9 garmanma

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Posted 19 September 2009 - 05:40 PM

Try it again and select only Drivers

Also try this scan, rename it as well

1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 sako395

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Posted 22 September 2009 - 03:13 PM

Scan(Driver only):


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/22 11:59
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA9CD4000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8A1F000 Size: 8192 File Visible: No Signed: -
Status: -

Name: mitzu.exe.sys
Image Path: C:\WINDOWS\system32\drivers\mitzu.exe.sys
Address: 0xA8BAB000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xA9DCC000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xF85F5000 Size: 61440 File Visible: No Signed: -
Status: -

==EOF==



Have results of Win32kDiag but is loooong. Should I go ahead and post it? :thumbsup:

#11 garmanma

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Posted 22 September 2009 - 07:17 PM

Have results of Win32kDiag but is loooong. Should I go ahead and post it


Not yet. I want you to submit a HJT / DDR log following the directions below
If you cannot run the scans, substitute the Win32kDiag log, telling them it's all you could run




Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

There will also be instructions to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 sako395

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Posted 23 September 2009 - 07:49 PM

Thanks for your help, garmanma. :thumbsup:

#13 sako395

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Posted 01 October 2009 - 12:50 PM

I was referred to Hijack board by garmanma on 9-22-09 w/instructions to submit a hijack this. I downloaded the Hijack and tried launching, and still get the same message I've gotten all along: "I don't have appropiate permission to access." I tried other spyware and get ditto message. :thumbsup:

#14 Guest_The weatherman_*

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Posted 01 October 2009 - 01:43 PM

Merged topic from the HJT forum.

#15 sako395

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Posted 21 October 2009 - 10:36 PM

My computer finally went belly-up. Went to the shop for repairs. Thank you for the help though. :thumbsup:




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