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Internet slow disconnects & resets


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#1 raggmopp

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Posted 10 September 2009 - 03:22 PM

My computer has just gotten slower and slower in connecting and navigating on the internet, if it does at all. I will either get a message that the page can't be loaded or that the connection has been reset or disconnected. I have to try as many as ten times to get to where I want to go once. I have Trend Micro Internet Security Pro and Webroot Spysweeper and got a message that TPTray.exe from Compal Electronic, Inc was trying to change my files and I said not to allow it. In researching the file it seems that it might be malware and could be causing my problem. I have two files with TPTray. One is at C:\ProgramFiles\TOSHIVA\Touch Pad| and the other is in C:\Windows, which is the one that the article said could be malware. However, I don't know and have no idea how to get rid of it. I only know I really can't use my computer the way it is. I would appreciate any help. Keep in mind that I'm a beginner, so be specific.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 hamluis

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Posted 10 September 2009 - 04:11 PM

From http://www.file.net/process/tptray.exe.html:

The process TPTray Application belongs to the software TPTray Application or TouchPad On/Off Utility or Dance Praise by COMPAL ELECTRONIC INC (www.compal.com).

Description: File TPTray.exe is located in a subfolder of "C:\Program Files" (generally C:\Program Files\TOSHIBA\TouchPad\). Known file sizes on Windows XP are 53,248 bytes (67% of all occurrence), 49,152 bytes, 45,056 bytes.

File TPTray.exe is not a Windows core file. The program can be uninstalled in the Control Panel. The program is loaded during the Windows boot process (see Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run). TPTray.exe is able to monitor applications, record inputs.

Important: Some malware camouflage themselves as TPTray.exe, particularly if they are located in c:\windows or c:\windows\system32 folder. Thus check the TPTray.exe process on your pc whether it is pest.

Louis

I will suggest that this thread be moved to one of our malware forums.

Edited by hamluis, 10 September 2009 - 04:12 PM.


#3 boopme

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Posted 10 September 2009 - 07:08 PM

Hello let's try for a log from MBAM.
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 raggmopp

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Posted 11 September 2009 - 11:38 AM

I followed your instructions and the log results are shown below. Thanks for your help.

Malwarebytes' Anti-Malware 1.41
Database version: 2780
Windows 5.1.2600 Service Pack 3

9/11/2009 10:37:07 AM
mbam-log-2009-09-11 (10-37-07).txt

Scan type: Quick Scan
Objects scanned: 104468
Time elapsed: 9 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{35b7e48b-9d81-4c6c-9578-5fd4f620d886} (Spyware.MarketScore) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{35b7e48b-9d81-4c6c-9578-5fd4f620d886} (Spyware.MarketScore) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 boopme

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Posted 11 September 2009 - 02:42 PM

Good,now let's get the rest.
Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 raggmopp

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Posted 12 September 2009 - 07:46 PM

I followed your instructions, but was unable to let a log for SuperAntiSpyware. It pulled up 4 threats, 2 of which were bleepingcomputer.com and 2 of which were related to my husband connecting to the local newspaper, all of which I quarantined. After running ATF Cleaner, SuperAntiSpyware, and MBAM, and rebooting, I emptied the recycle bin, ran disk cleanup, ran disk defray. I then opened Webroot Spyware and scanned my computer and 20 items came up which I quarantined. I then opened Trend Micro Internet Security and ran System Tuner and allowed the following to be performed: 1. 39.72 of disk space will be recovered, 268 unused registry items will be removed, 1 startup setting will be removed, 572 cookies & browser history will be deleted and rebooted. After that I reopened Trend Micro and performed a full scan and it quarantined 7 items and rebooted.
The log from the last MBAM is shown below:
Malwarebytes' Anti-Malware 1.41
Database version: 2780
Windows 5.1.2600 Service Pack 3

9/12/2009 2:52:15 PM
mbam-log-2009-09-12 (14-52-15).txt

Scan type: Quick Scan
Objects scanned: 108846
Time elapsed: 13 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I don't seem to be getting the "End Program" messages that I was on shut down, but it does take over 7 minutes to reboot. I haven't been having the messages that the computer couldn't connect to the internet or that the browser had been reset, so certainly things are much better. I really appreciate your help in my correcting these issues.

#7 boopme

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Posted 12 September 2009 - 09:23 PM

Ok you should also shut it down for 10 seconds and restart. I would still like to run one more tool.now.
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 raggmopp

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Posted 13 September 2009 - 01:17 PM

Hi, you'll have to excuse my lack of knowledge, but I'm having trouble following these instructions.
Under Direct Download, I downloaded 4 files, 1 primary mirror and 3 secondary mirror and saved them to my desktop. When I try to open any one of them, I get an Error message "Invalid PE image found. I redid the download and am still getting the same message.
Then I tried the Zip Mirrors and downloaded those three and tried unzipping the primary and got the same error message.
I assume I should have 4 separate files on my desktop and try to open each one consecutively. In any event, I can't open any of them, so I'm apparently not doing something correct.
Your help is needed to go further.
Thanks.

#9 boopme

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Posted 13 September 2009 - 08:33 PM

Hello. we actually only want you to use one and preferably this
Direct Download (Recommended)
■Primary Mirror

Then run it. The others are for rrepeating attempts to run it if the malware or system settings prevent one,move to the next.
If you cannot run those then lets try an alternate tool.
How is the computer running now?

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 raggmopp

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Posted 14 September 2009 - 04:05 PM

I was unable to run any of the Root Repeal Mirrors, so ran Sophos Auto rootkit and performed the before scan steps as instructed. There were only two files listed and I didn't remove them. Below is the log files. I ran it twice and there were no changes.
My computer is certainly running much better, as I don't have all the shut down errors, but I do have to say that the system seems be very slow. It takes over 5 minutes to boot up and moving around the internet is very slow. I still have sometimes when the computer doesn't seem to respond to the mouse commands, but things are certainly better.
Thanks for all the help you've given.


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 9/14/2009 at 10:37:44 AM
User "Rubye Day" on computer "LAPTOP"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\SsiEfr.exe
Hidden: file C:\WINDOWS\system32\wrLZMA.dll
Stopped logging on 9/14/2009 at 11:28:59 AM


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 9/14/2009 at 15:21:05 PM
User "Rubye Day" on computer "LAPTOP"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\SsiEfr.exe
Hidden: file C:\WINDOWS\system32\wrLZMA.dll
Stopped logging on 9/14/2009 at 16:02:04 PM

#11 raggmopp

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Posted 14 September 2009 - 08:31 PM

I hadn't try to use the computer much when I tried earlier and it wasn't too bad. Tonight, things are really back to the old almost unusable state. When I try to use the internet, with either of my two browsers, I get resets and unable to connect messages and then I'll connect. Also, it's very slow to maneuver around the web. I checked my cable internet speed and it shows as 9.5 mbps (I suscribe to 10 mbps). I'm also getting various End Program messages on shut down. They don't hang up the shut down like they did before and it eventually shuts down. I'm at a loss for the solution.

#12 boopme

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Posted 14 September 2009 - 10:20 PM

You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 raggmopp

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Posted 25 September 2009 - 12:38 PM

I was well into trying to follow all the recommended steps, which took days to go through and things were just getting worse and worse . . . Internet Explorer disappeared and I couldn't find it. When I downloaded it again, it was acting weird and I could use it. Other programs were coming on at weird times. In any event, I just bit the bullet and reformatted my hard drive and am now in the process of getting everything loaded back onto my computer. At this point, it's working fine, so I really don't know what was the problem. I appreciate your efforts and I did my best to follow each and every step, but I just couldn't seem to get the job done. Anyway, for now, my problem is solved. Thanks again.

#14 boopme

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Posted 25 September 2009 - 02:21 PM

Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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