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Registry Query [Moved]


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#1 caul

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Posted 10 September 2009 - 04:41 AM

I have malware. It has locked me out of System Restore via the Registry Key 'DisableSR'. Every time I change the value of this key to 0, it immediately reverts to 1, keeping system restore disabled. So: Can I just delete the whole key? Or will that cause some terrible problem, yet worse than I have now? Thanks kindly for the help!

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#2 Orange Blossom

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Posted 10 September 2009 - 05:31 AM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Blade

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Posted 10 September 2009 - 07:34 AM

Hello caul and :thumbsup: to BleepingComputer.

Two things:

Can I just delete the whole key? Or will that cause some terrible problem, yet worse than I have now?

That wouldn't be a good idea. I'm not sure what would happen but it probably wouldn't be good.

Also, when system restore is switched off, all restore points are purged. So getting system restore enabled won't help you get rid of your malware I'm afraid. You'll have to clean it yourself. Luckily we can help. :trumpet:

Let's start simple and see if we can zap this bugger :flowers:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log

Posted Image

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#4 caul

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Posted 11 September 2009 - 04:27 AM

Thanks so much, Blade. I'll let you know how it goes.

#5 caul

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Posted 12 September 2009 - 03:29 AM

So here's the update-

I booted up in safe mode with networking and downloaded (under a random name) MBAM. I installed it successfully. But when I try to run it, I get the following error message:

Error:
C:\Program Files\FCKRD\mbam.exe

It seems like the malware is interfering, of course. What should I do now? Is there a 'safer' mode than safe mode, in which I could run the program? Thanks again for all your help! I need it!

#6 Blade

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Posted 12 September 2009 - 11:04 AM

Let's try this next. . . please note that all scans should be completed in normal mode unless specified otherwise. . . If you are unable to do this please let me know.

Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."Disconnect from the Internet or physically unplug your Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
  • Extract RootRepeal.exe from the zip archive.
  • Open Posted Image on your desktop.
  • At the top of the window, click Settings, then Options.
  • Click the Ssdt & Shadow Ssdt Tab.
  • Make sure the box next to "Only display hooked functions." is checked.
  • Click the "X" in the top right corner of the Settings window to close it.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
~Blade


In your next reply, please include the following:
RootRepeal log

Posted Image

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#7 caul

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Posted 12 September 2009 - 11:33 AM

Thanks, so much, Blade. I'll get on it.




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