Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Dead slow notebook, need help


  • This topic is locked This topic is locked
12 replies to this topic

#1 pete105

pete105

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 PM

Posted 09 September 2009 - 09:15 PM

I'm stumped trying to figure out why my Fujitsu Lifebook has recently slowed to a crawl. Mcaffee, Malaware bytes and windows Defender have not helped. Tried Adavanced System Optimiser to clean registry, didn't help. System takes more than 5 minutes to get from account selection to usable computer. Occaisionally get message "virtual memory minimum too low", but Windows Help not too helpful on how too address this. Checked device manager for non-functioning components, found McAfee firewall network filter miniport #10 not working, message: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". Windows won't allow uninstall of device.

System specs: XP Home Version 2002, SP3, Pentium w/224 MB RAM

Cannot attach Root Repeal file because system would restart when I tried to run the program.

Any help will be greatly appreciated!


DDS (Ver_09-07-30.01) - NTFSx86
Run by Owner at 19:41:23.39 on Wed 09/09/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.223.23 [GMT -4:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~2\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\PROGRA~1\McAfee\VIRUSS~2\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe
C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\Program Files\Common Files\MotiveBrowser\MotiveBrowser.exe
C:\Program Files\MSN\MSNCoreFiles\MSN.EXE
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://cgi.verizon.net/bookmarks/bmredir.asp?region=all&bw=dsl&cd=6.1&bm=ho_home
uInternet Connection Wizard,ShellNext = hxxp://127.0.0.1:1032/RC_FactoryLoader.html
uInternet Settings,ProxyOverride = 127.0.0.1
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {ACB1E670-3217-45C4-A021-6B829A8A27CB} - No File
TB: {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - No File
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
mRun: [AtiPTA] atiptaxx.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [IndicatorUtility] c:\program files\fujitsu\fujitsu hotkey utility\IndicatorUty.exe
mRun: [LoadFujitsuQuickTouch] c:\program files\fujitsu\application panel\QuickTouch.exe
mRun: [LoadBtnHnd] c:\program files\fujitsu\btnhnd\BtnHnd.exe
mRun: [ezShieldProtector for Px] c:\windows\system32\ezSP_Px.exe
mRun: [A Verizon App] c:\progra~1\verizo~1\helpsu~1\VERIZO~1.EXE
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: aol.com\free
DPF: Microsoft XML Parser for Java
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21}
DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} - file://c:\program files\autocad 2002\AcDcToday.ocx
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

============= SERVICES / DRIVERS ===============

R0 FJGPNV;FJGPNV;c:\windows\system32\drivers\FJGPNV.SYS [2002-9-10 7808]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-6-27 214024]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-12-21 206096]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-12-21 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~2\mcshield.exe [2008-12-21 144704]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 ALiIRDA;ALi Infrared Device Driver;c:\windows\system32\drivers\alifir.sys [2002-9-10 26624]
R3 CONAN;CONAN;c:\windows\system32\drivers\o2mmb.sys [2002-9-10 105680]
R3 LucentSoftModem;Lucent Technologies Soft Modem;c:\windows\system32\drivers\LTSM.sys [2002-9-10 807021]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~2\mcsysmon.exe [2008-12-21 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-12-21 79880]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-12-21 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-12-21 40552]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-12-21 34216]
S3 PRISM;Intersil PRISM Wireless LAN Driver;c:\windows\system32\drivers\PRISMNDS.sys [2002-9-10 51200]

=============== Created Last 30 ================

2009-09-09 13:24 <DIR> --d----- c:\program files\Trend Micro
2009-09-09 12:57 <DIR> --d----- c:\docume~1\owner\applic~1\MSNInstaller
2009-09-09 12:17 <DIR> --dsh--- c:\documents and settings\owner\IETldCache
2009-09-09 11:52 100,352 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-09-09 11:48 <DIR> --d----- c:\windows\ie8updates
2009-09-09 11:45 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-09-09 11:45 55,296 -c------ c:\windows\system32\dllcache\msfeedsbs.dll
2009-09-09 11:45 594,432 -c------ c:\windows\system32\dllcache\msfeeds.dll
2009-09-09 11:45 1,985,536 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-09-09 11:45 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-09-09 11:45 11,067,392 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-09-09 11:31 <DIR> -cd-h--- c:\windows\ie8
2009-09-05 16:16 <DIR> --d----- c:\docume~1\owner\applic~1\Systweak
2009-09-05 16:13 <DIR> --d----- c:\program files\Advanced System Optimizer
2009-09-05 10:56 128,512 -c------ c:\windows\system32\dllcache\dhtmled.ocx
2009-09-05 10:52 1,315,328 -c------ c:\windows\system32\dllcache\msoe.dll

==================== Find3M ====================

2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-03 13:36 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-03 13:36 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-29 00:37 119,808 a------- c:\windows\system32\t2embed.dll
2009-07-29 00:37 81,920 a------- c:\windows\system32\fontsub.dll
2009-07-17 15:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-12 12:21 233,472 -------- c:\windows\system32\wmpdxm.dll
2009-07-03 13:09 915,456 a------- c:\windows\system32\wininet.dll
2009-06-12 08:31 76,288 a------- c:\windows\system32\telnet.exe

============= FINISH: 19:43:59.40 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 sempai

sempai

    noypi


  • Malware Response Team
  • 5,288 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:3 stars and a sun
  • Local time:04:31 AM

Posted 24 September 2009 - 08:26 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE

~Semp

btn_donate_LG.gif
You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

Member of UNITE (Unified Network of Instructors and Trained Eliminators) 


#3 pete105

pete105
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 PM

Posted 03 October 2009 - 04:39 PM

This is a continuation of topic 256552, which I couldnt get back to in time.

I'm stumped trying to figure out why my Fujitsu Lifebook has recently slowed to a crawl. Mcaffee, Malaware bytes and windows Defender have not helped. Tried Adavanced System Optimiser to clean registry, didn't help. System takes more than 5 minutes to get from account selection to usable computer. Occaisionally get message "virtual memory minimum too low", but Windows Help not too helpful on how too address this. Checked device manager for non-functioning components, found McAfee firewall network filter miniport #10 not working, message: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". Windows won't allow uninstall of device.

System specs: XP Home Version 2002, SP3, Pentium w/224 MB RAM

Any help will be greatly appreciated!


DDS (Ver_09-07-30.01) - NTFSx86
Run by Owner at 16:54:56.68 on Sat 10/03/2009
Internet Explorer: 8.0.6001.18702

============== Pseudo HJT Report ===============

uStart Page = hxxp://cgi.verizon.net/bookmarks/bmredir.asp?region=all&bw=dsl&cd=6.1&bm=ho_home
uInternet Connection Wizard,ShellNext = hxxp://127.0.0.1:1032/RC_FactoryLoader.html
uInternet Settings,ProxyOverride = 127.0.0.1
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {ACB1E670-3217-45C4-A021-6B829A8A27CB} - No File
TB: {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - No File
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [AtiPTA] atiptaxx.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [IndicatorUtility] c:\program files\fujitsu\fujitsu hotkey utility\IndicatorUty.exe
mRun: [LoadFujitsuQuickTouch] c:\program files\fujitsu\application panel\QuickTouch.exe
mRun: [LoadBtnHnd] c:\program files\fujitsu\btnhnd\BtnHnd.exe
mRun: [ezShieldProtector for Px] c:\windows\system32\ezSP_Px.exe
mRun: [A Verizon App] c:\progra~1\verizo~1\helpsu~1\VERIZO~1.EXE
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: aol.com\free
DPF: Microsoft XML Parser for Java
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21}
DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} - file://c:\program files\autocad 2002\AcDcToday.ocx
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-10-03 15:49 195,440 -------- c:\windows\system32\MpSigStub.exe
2009-09-09 13:24 <DIR> --d----- c:\program files\Trend Micro
2009-09-09 12:57 <DIR> --d----- c:\docume~1\owner\applic~1\MSNInstaller
2009-09-09 12:17 <DIR> --dsh--- c:\documents and settings\owner\IETldCache
2009-09-09 11:52 100,352 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-09-09 11:48 <DIR> --d----- c:\windows\ie8updates
2009-09-09 11:45 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-09-09 11:45 55,296 -c------ c:\windows\system32\dllcache\msfeedsbs.dll
2009-09-09 11:45 594,432 -c------ c:\windows\system32\dllcache\msfeeds.dll
2009-09-09 11:45 1,985,536 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-09-09 11:45 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-09-09 11:45 11,067,392 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-09-09 11:31 <DIR> -cd-h--- c:\windows\ie8
2009-09-05 16:16 <DIR> --d----- c:\docume~1\owner\applic~1\Systweak
2009-09-05 16:13 <DIR> --d----- c:\program files\Advanced System Optimizer
2009-09-05 10:56 128,512 -c------ c:\windows\system32\dllcache\dhtmled.ocx
2009-09-05 10:52 1,315,328 -c------ c:\windows\system32\dllcache\msoe.dll

==================== Find3M ====================

2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-29 00:37 119,808 a------- c:\windows\system32\t2embed.dll
2009-07-29 00:37 81,920 a------- c:\windows\system32\fontsub.dll
2009-07-17 15:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-12 12:21 233,472 -------- c:\windows\system32\wmpdxm.dll

============= FINISH: 16:56:26.39 ===============

Attached Files



#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,958 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:04:31 PM

Posted 03 October 2009 - 09:44 PM

To avoid confusion and for the sake of continuity, I have merged your latest HiJack This topic to your previously existing topic which I have reopened.

A HiJack This team member should be with you soon.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:09:31 PM

Posted 06 October 2009 - 12:09 PM

Hello and welcome to the BleepingComputer.com! :(

I will be helping you today. :(

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Please give me some time to analyse your logs, I will be back shortly.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#6 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:09:31 PM

Posted 07 October 2009 - 01:54 PM

Hello, pete105 and again
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.




Your Logfiles doesn't show any baddies, but we doublecheck this with another scan. Your main problem should be this:

XP Home Version 2002, SP3, Pentium w/224 MB RAM
Motherboard: FUJITSU | | FJNB161
Processor: Mobile IntelŪ PentiumŪ 4 - M CPU 1.70GHz | Onboard | 837/400mhz


You have definitely far too little RAM installed. Also a system that is running a couple of years will get slow, that is normal. The fastest way to become back a good and well working system is to reformat the system and upgrading RAM.

But let's try if we can do something for you :(




Step 1

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.







Step 2

I see in your logs that you have McAfee Security Suite installed. Did you pay for a license or is this a free license? If you did not pay for it, you should uninstall it and change to another av-program. Security Suites are good, but they slow the system down. First we try to uninstall and reinstall McAfee, but please let me know if you have paid for it.


Click "start" on the taskbar and then click on the "Control Panel" icon.
Please doubleclick the "Add or Remove Programs" icon
A list of programs installed will be "populated" this may take a bit of time.
If they exist, uninstall the following by clicking on the following entries and selecting "remove":

McAfee Security Suite

Additional instructions can be found here if needed.

After that, please go here and download the McAfee removal tool, install it and let it run. This will remove all leftovers from McAfee.

Now please download and reinstall McAfee from here.






Step 3

Now, please have a look here for instructions how you can defrag your harddrives.







Step 4

* Clean your Cache and Cookies in IE:
  • Close all instances of Outlook Express and Internet Explorer
  • Go to Control Panel > Internet Options > General tab
  • Click the "Delete Cookies" button
  • Next to it, Click the "Delete Files" button
  • When prompted, place a check in: "Delete all offline content", click OK
* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):
  • Go to Tools > Options.
  • Click Privacy in the menu on the left side of the Options window.
  • Click the Clear button located to the right of each option (History, Cookies, Cache).
  • Click OK to close the Options window
    Alternatively, you can clear all information stored while browsing by clicking Clear All.
    A confirmation dialog box will be shown before clearing the information.
* Clean other Temporary files + Recycle bin
  • Go to start > run and type: cleanmgr and click ok.
  • Let it scan your system for files to remove.
  • Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
  • Press OK to remove them.







Step 5

Download and Run StartupLite


This program will identify startup entries that are unnecessary to be started at bootup. This will help free some memory.
  • Download StartupLite.exe by MalwareBytes to your desktop.
  • Double click on StartUpLite.exe to run it. If you are using Windows Vista, right click the icon and select Run As Administrator.
  • A list of unecessary startup entries will be compiled.
  • Take a read at the description of each and for most of them you probably won't need it please make sure there is a checkmark next to Disable.
  • Leave all the items as Disabled and click Continue.
  • Restart your computer once it's done.






Please post back with:
  • Gmer-Logfile
  • Fresh DDS-Logfile
  • How is your system running?

regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#7 pete105

pete105
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 PM

Posted 12 October 2009 - 11:16 AM

Hi schrauber,

In regards to step 2, the McAfee is a paid up subscription. Do I still need to uninstall and re-install it?

Thanks

#8 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:09:31 PM

Posted 12 October 2009 - 12:11 PM

Hi,

When you have paid for it, then please follow the steps above and uninstall it, use the removal tool and install it again :(.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#9 pete105

pete105
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 PM

Posted 12 October 2009 - 04:20 PM

I tried running the gmer, but it caused the laptop to restart while running the scan. I did not see any warning windows. I'll try skipping down to the next steps.

#10 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:09:31 PM

Posted 12 October 2009 - 11:18 PM

Ok :(
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#11 pete105

pete105
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 PM

Posted 14 October 2009 - 12:00 PM

Hi schrauber,

I removed the McAfee suite and when I tried to reinstall it, McAfee gave me a message that I needed more than 256 MB of RAM to install the software. I noticed that the machine was running better (still not great) without the McAfee installed. I tried to run the gmer again, but the same thing happened, during the scan when it was checking devices it caused a restart.
I've ordered more memory and I'll let you know what happens after I've installed it.

Thanks again.

#12 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:09:31 PM

Posted 15 October 2009 - 02:03 PM

Hi,

In the meantime you are awaiting your new RAM, please install an other av-program.
A good antivirus program free for non-commercial home use is Antivir.

Then you can go ahead and follow the rest of the above instructions to make your system faster :(.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#13 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:09:31 PM

Posted 20 October 2009 - 12:25 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users