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#1 lin33

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Posted 09 September 2009 - 01:44 PM

Hello.

I have a Windows XP operating system. About 6 months ago I started receiving fake alerts that my PC was infected, eventually my background became the Active Desktop. Through multiple scans with AVG and Norton I thought I had cleaned up the problem. Obviously not. Since then on ocassion the fake alerts have appeared and both Mozilla and Internet Explorer redirect to randon pages when I do searches. I currently have Macafee. The only thing that I have done differently is that I very recently ran a scan with Super Spyware which found multile viruses among other things.

Currently, I cannot run my computer in safe mode, it continuously loops restarting when I try. My background is Active Desktop again and I cannot run anything including internet, scans, etc. It will not even let me run anything when I go to start > run... A black dialogue box appears for a split second, the most I could make out was windows/system32/desote...in the title of this black box that appears.

Hopefully you can help with such minimal info and lack of operating power.

Thanks in advance!
Lin -

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#2 Jove

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Posted 09 September 2009 - 02:36 PM

I am not sure that i can solve your problem, but I would, try to get into the safe mode,
possibly run a different scan or follow procedures here, .

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/



sounds like you have an infection and probably a bad one since SAS did not clear it, . . did you update SAS before scanning ?

Good luck ?

Edited by Jove, 09 September 2009 - 02:37 PM.

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#3 garmanma

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Posted 09 September 2009 - 04:00 PM

DO NOT USE SAFE BOOT When you are infected
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#4 garmanma

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Posted 09 September 2009 - 04:04 PM

You should be able to run these 2 scans

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
---------------------------------


1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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