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Google Redirect Problem [Moved]


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6 replies to this topic

#1 Fearless Magician

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Posted 09 September 2009 - 01:35 PM

Hi,
I seem to be having a google redirect problem in both Firefox and IE and Chrome, and I've tried to run HijackThis and DDS and RootRepeal (in normal and Safe mode) but it won't allow any of them to run. The message I get is "Windows cannot access the specified device, path, or file. You may not have the appropiate permissions to access the item." I've checked the permissions and it seems fine, and it happens even if the files are stored on the desktop, or in the C: drive.

I can't run AVG or Adaware or Spybot Search and Destory either. The only thing that I can get working is CCleaner, which I'm running regulary, but to no avail. I've created a system restore point and backed up the data that I need.

I'm running Windows Vista.

Also, whenever I open a browser (before I load any page), my bandwidth shoots up to full capacity (I'm using bandwidth monitor). As soon as I close the browser, my bandwidth returns to zero.

I hope somebody can help me; I understand it's a pretty difficult situation.

Thanks.

Edited by Fearless Magician, 10 September 2009 - 07:12 AM.


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#2 Orange Blossom

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Posted 09 September 2009 - 08:11 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 garmanma

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Posted 11 September 2009 - 07:23 PM

Welcome to BC

1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Mark
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why won't my laptop work?

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#4 Fearless Magician

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Posted 12 September 2009 - 12:42 PM

Hi,

I ran it, but it kept crashing quite early on.

Here's the log anyway:

Log file is located at: C:\Users\Darshan\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Found mount point : C:\Windows\AppPatch\Custom\Custom

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.GroupPolicy.GpmgmtLib\2.0.0.0__31bf3856ad364e35\2.0.0.0__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.GroupPolicy.Private.GpmgmtpLib\2.0.0.0__31bf3856ad364e35\2.0.0.0__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.Web.Administration-NonMSIL\6.0.6000.16386__31bf3856ad364e35\6.0.6000.16386__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.Web.Management-NonMSIL\6.0.6000.16386__31bf3856ad364e35\6.0.6000.16386__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.Web.Management.Aspnet-NonMSIL\6.0.6000.16386__31bf3856ad364e35\6.0.6000.16386__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.Web.Management.AspnetClient-NonMSIL\6.0.6000.16386__31bf3856ad364e35\6.0.6000.16386__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.Web.Management.Iis-NonMSIL\6.0.6000.16386__31bf3856ad364e35\6.0.6000.16386__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.Web.Management.IisClient-NonMSIL\6.0.6000.16386__31bf3856ad364e35\6.0.6000.16386__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_MSIL\Microsoft.GroupPolicy.GPOAdminGrid\2.0.0.0__31bf3856ad364e35\2.0.0.0__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP56BC.tmp\ZAP56BC.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP6E31.tmp\ZAP6E31.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP862F.tmp\ZAP862F.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD6AF.tmp\ZAPD6AF.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE4F1.tmp\ZAPE4F1.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\CSC\v2.0.6\namespace\namespace

Mount point destination : \Device\__max++>\^

Cannot access: C:\Windows\CSC\v2.0.6\pq

#5 garmanma

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Posted 12 September 2009 - 07:19 PM

Follow the directions in the first part of this tutorial and see if you can then run the scans in their entirety
http://www.bleepingcomputer.com/virus-remo...dows-police-pro
If you can, you need to post it in our HJT forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Give a brief description and tell them that this log was all you could get to run successfully
The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 Fearless Magician

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Posted 12 September 2009 - 08:44 PM

I followed the instructions, but I couldn't get Malwarebytes' Anti-Malware to Scan. It installed fine, and updated okay, but when I clicked scan it just closed straight away. I don't really know what else I can do.

#7 garmanma

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Posted 13 September 2009 - 04:54 PM

You can try one or both of these scans and post them In the HJT forum with an explanation that it's all you could run:


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
------------------------------

1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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