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Virus and other problems


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8 replies to this topic

#1 MrWayne84

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Posted 09 September 2009 - 01:00 PM

Problem #1:
I have a few problems and I'm not sure if they're all related but they started at about the same time. About a month ago I ended up with a Trojan Backdoor.Tidserv inf! virus. It was found by Norton Antivirus but couldn't be removed (Norton can never remove anything- it's useless. Why am I paying for it to do nothing?) I already had Malwarebytes downloaded so I reinstalled it and ran it. MBAM was able to find it and remove it but Norton still says that the virus is there. All subsequent scans on MBAM have turned up nothing even though Norton still whines about it.

Problem #2:
Internet Explorer has been doing something unusual(and obviously not legit). When accessing Myspace and a few other sites I'll get a fake security alert. At first glance it looks okay but if you read what it says you can tell it's not legit. Here's what comes up:
Windows Internet Security
Your browser is under the threat of infection. Windows requires your permission to install online protection tool.
"Your browser in run in unsafe mode. Running the protection mode will help you to keep your computer safe. Staying at the suspicious website in unsafe mode may lead to the loss of personal data and computer breakage. To run the web browser in protected mode Windows requires installing the certified antivirus scanner software and online protection tool."
Name: Online Protection Tool
Publisher: Microsoft Windows
Then there are 2 buttons: "Allow" and "Don't Allow". I always click "Don't Allow".

Problem #3:
My Defrag won't work. Every time I try to run it it says ".. could not start".

My System info.
HP Desktop running Microsoft Windows XP 2002 SP3

BC AdBot (Login to Remove)

 


#2 xblindx

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Posted 09 September 2009 - 02:41 PM

Problem 1: Can you please post the log-file from the run of MBAM?
Problem 2: Update, and run a quick scan with MBAM and post the new log file from that as well.

#3 MrWayne84

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Posted 17 September 2009 - 01:58 PM

Full Scan from Sept. 12:

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

9/12/2009 5:59:21 PM
mbam-log-2009-09-12 (17-59-21).txt

Scan type: Full Scan (C:\|D:\|F:\|)
Objects scanned: 200524
Time elapsed: 24 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

------
Scan from Sept. 17 after upating:
Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 5.1.2600 Service Pack 3

9/17/2009 2:48:19 PM
mbam-log-2009-09-17 (14-48-19).txt

Scan type: Full Scan (C:\|D:\|F:\|)
Objects scanned: 207688
Time elapsed: 25 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ESQULserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\tmp420.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ESQULzcounter (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\Tasks\{7B02EF0B-A410-4938-8480-9BA26420A627}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

#4 xblindx

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Posted 18 September 2009 - 10:26 PM

Did you restart your computer once the scan finished? If so, please update MBAM and scan again in quick mode after the restart and post the log from that run.

#5 MrWayne84

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Posted 19 September 2009 - 10:12 PM

Okay, I updated MBAM again and ran the quick scan

Here's the log:

Malwarebytes' Anti-Malware 1.41
Database version: 2827
Windows 5.1.2600 Service Pack 3

9/19/2009 11:09:01 PM
mbam-log-2009-09-19 (23-09-01).txt

Scan type: Quick Scan
Objects scanned: 110005
Time elapsed: 5 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 xblindx

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Posted 20 September 2009 - 08:53 AM

Are you still getting informed by Norton that "Trojan Backdoor.Tidserv inf" is still on your machine?

Please do this scan too.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


#7 MrWayne84

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Posted 22 September 2009 - 04:33 PM

Nope, Norton says it's gone. Every problem has been fixed (including the defrag).

Thank you

#8 xblindx

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Posted 22 September 2009 - 06:37 PM

Happy to help :thumbsup:

#9 boopme

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Posted 22 September 2009 - 08:19 PM

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
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