Posted 09 September 2009 - 12:17 PM
Hating Dell right now, can't break through their outsourced customer service department to find someone to help me return a part for a refund to be credited back to my card.
Thought someone here might have some advice for navigating the bureaucracy there.
Yes, I know, I have purchase probably nine different systems from them in past six years, some mine, or others in my husband's small office, and most of these are still functioning just fine for our needs.
So I go online to upgrade to a larger hardrive, order the part from Dell.com as per their recommendation, as they have my desktop system specs maintained in my account there. The part comes, I can't figure out why I can't seem to install it myself, end up taking my computer to a repair place I trust, they tell me it is completely the wrong drive, and completely incompatable with my system (IDE, etc.).
I buy one from them, pay them to install it. EMail dell to return this one that doesn't fit, and they repeatedly tell me I am outside my 21 day window for a return. It has been about 60 days since the order, and we're talking $56, not like a huge thing I am asking. PLus I have all the original packaging materials, etc, the part is untouched!
Any of you have any good advice for me? I am dying here, and lost my one time personal business sales rep some time ago. THanks, Lora Brown