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Resident Shield Alert window popups


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5 replies to this topic

#1 jesus420monkey

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Posted 09 September 2009 - 10:09 AM

Hello! I have run Malwarebytes Anti-Malware on this machine and it removed some of the infections. However, I am still getting an intermittent pop up that says Resident Shield Alert and warns of a Trojan (different each time) that is infecting my PC and needs to be removed.

I have included here the DDS and Root Repeal logs as recommended. I also have attached last Malwarebytes scan log and a Hijack This log for quick reference.

Thanks!!!!


DDS (Ver_09-07-30.01) - NTFSx86
Run by Owner at 9:05:42.06 on Wed 09/09/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.243 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
E:\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: EWPBrowseObject Class: {68f9551e-0411-48e4-9aaf-4bc42a6a46be} - c:\program files\canon\easy-webprint\EWPBrowseLoader.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quicke~1.lnk - c:\program files\quicken\bagent.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Toolband.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Toolband.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_Print.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-8-6 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-8-6 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-8-6 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-8-10 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-8-10 297752]
R2 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2007-2-10 29178224]
S2 mrtRate;mrtRate; [x]
S3 ADM851x;ADM851X USB To Fast Ethernet Adapter;c:\windows\system32\drivers\ADM851X.SYS [2009-8-6 22144]

=============== Created Last 30 ================

2009-09-02 12:18 7,396 a------- c:\windows\system32\drivers\pctcore.cat
2009-08-30 05:11 <DIR> a-d----- c:\windows\system32\images
2009-08-28 03:57 <DIR> --d----- c:\program files\wwstic
2009-08-28 03:57 <DIR> --d----- c:\program files\korsue
2009-08-26 19:10 <DIR> --d----- c:\docume~1\owner\applic~1\Malwarebytes
2009-08-26 19:10 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-26 19:10 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-08-26 19:10 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-08-26 19:10 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-08-13 23:19 3,255 a------- c:\windows\system32\wbem\Outlook_01ca1c8e05cf2238.mof
2009-08-13 19:19 <DIR> --d----- c:\windows\Cache
2009-08-13 19:15 416 a------- c:\windows\MAXLINK.INI
2009-08-13 19:15 <DIR> --d----- c:\program files\common files\ScanSoft Shared
2009-08-13 19:15 <DIR> --d----- c:\program files\ScanSoft
2009-08-13 19:14 212,480 a------- c:\windows\PCDLIB32.DLL
2009-08-13 19:13 348,160 a------- c:\windows\system32\msvcr71.dll
2009-08-13 19:13 499,712 a------- c:\windows\system32\msvcp71.dll
2009-08-13 19:13 1,060,864 a------- c:\windows\system32\MFC71.dll
2009-08-13 19:13 306,688 a------- c:\windows\IsUninst.exe
2009-08-13 19:01 <DIR> --d----- c:\program files\Canon
2009-08-13 11:03 <DIR> --d----- c:\program files\Avery

==================== Find3M ====================

2009-08-22 16:01 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-22 16:01 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-10 00:15 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-08-06 12:07 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-08-06 11:31 21,640 a------- c:\windows\system32\emptyregdb.dat
2009-07-03 13:09 915,456 a------- c:\windows\system32\wininet.dll
2009-06-26 12:50 81,920 -------- c:\windows\system32\ieencode.dll
2009-06-16 10:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 10:36 81,920 a------- c:\windows\system32\fontsub.dll

============= FINISH: 9:06:07.64 ===============

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/09 09:08
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEFACD000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8A99000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEF079000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\program files\microsoft sql server\mssql.1\mssql\log\log_78.trc
Status: Allocation size mismatch (API: 4096, Raw: 0)

==EOF==

Attached Files



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#2 jesus420monkey

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Posted 16 September 2009 - 06:35 AM

Hello, I was hoping to have heard back from someone on this, but it's been a week now with nothing. I don't mean to rush the team, but I need to get this machine back up and running.

Please advise if I need to repost in a different format or remove some of the logs I've included.

Thanks!

B.

#3 thcbytes

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Posted 23 September 2009 - 09:33 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#4 jesus420monkey

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Posted 29 September 2009 - 06:57 PM

DDS (Ver_09-09-29.01) - NTFSx86
Run by Owner at 19:54:49.12 on Tue 09/29/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.136 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\msiexec.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\0XUFCX2J\dds[1].scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: EWPBrowseObject Class: {68f9551e-0411-48e4-9aaf-4bc42a6a46be} - c:\program files\canon\easy-webprint\EWPBrowseLoader.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4329.1504\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_C5284CC30AB3000E.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Google Quick Search Box] "c:\program files\google\quick search box\GoogleQuickSearchBox.exe" /autorun
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quicke~1.lnk - c:\program files\quicken\bagent.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Toolband.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Toolband.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_Print.html
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_803138DCE93649E4.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1254267632843
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_C5284CC30AB3000E.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-9-29 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-9-29 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-9-29 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-9-29 297752]
R2 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2007-2-10 29178224]
S2 mrtRate;mrtRate; [x]
S3 ADM851x;ADM851X USB To Fast Ethernet Adapter;c:\windows\system32\drivers\ADM851X.SYS [2009-8-6 22144]

=============== Created Last 30 ================

2009-09-29 19:45 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-09-29 19:45 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-09-29 19:45 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-09-29 19:45 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-09-29 19:45 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2009-09-29 19:44 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-09-29 19:40 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-29 19:40 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-09-29 19:40 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-29 19:39 <DIR> --d----- c:\docume~1\owner\applic~1\AVG8
2009-09-29 19:33 12,160 ac------ c:\windows\system32\dllcache\mouhid.sys
2009-09-29 19:33 12,160 a------- c:\windows\system32\drivers\mouhid.sys
2009-09-29 19:33 10,368 ac------ c:\windows\system32\dllcache\hidusb.sys
2009-09-29 19:33 10,368 a------- c:\windows\system32\drivers\hidusb.sys
2009-09-09 11:04 <DIR> --d----- c:\program files\Trend Micro
2009-09-02 12:18 7,396 a------- c:\windows\system32\drivers\pctcore.cat

==================== Find3M ====================

2009-08-06 12:07 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-08-06 11:31 21,640 a------- c:\windows\system32\emptyregdb.dat

============= FINISH: 19:55:20.21 ===============

Attached Files



#5 sundavis

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Posted 05 October 2009 - 10:36 AM

Hi jesus420monkey,



Welcome to BleepingComputer HijackThis Logs and Malware Removal, :(
My name is sundavis, I will be helping you to deal with your Malware problems today.


Step1

If you already have Combofix, please delete that copy and download it again as it's being updated regularly.

Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Note: CombFix has recently been updated to include the option for installing the Recovery Console automatically. The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

1.Close/disable all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

2.Click Yes to allow Combofix to continue scanning for malware.

When done, a log will be produced (or locate it in C:\ComboFix.txt). Please post that log in your next reply.

Do not mouse click on Combofix while it is running. That may cause it to stall.

If you have problem to run ComboFix, please delete that copy and download it again. Rename the ComboFix.exe to jesus.exe before saving it to your desktop.


Step2

I notice you have MBAM installed in your system, Please rerun it as instructed in the following. Update your virus definitions before proceeding. If you can't update the program, you can download the virus definitions from Here and install manually.
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.or you can find from here:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • You can refer to this tutorial
Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.


Step3

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

In your next reply, please post back:

1.ComboFix log
2.MBAM log
3.OTListIt.txt and Extra.txt Thanks.

#6 sundavis

sundavis

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Posted 09 October 2009 - 11:04 AM

Due to Lack of feedback, this topic is now Closed.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.




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