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I am infected-unable to update mbav spybot


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#1 dcurtis19

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Posted 09 September 2009 - 08:41 AM

Please help

I am infected. I ran mbam and spybot a couple of days ago. It did not fix my problem. I cannot update mbam nor spybot. spybot is very slow to load too

When I try to update mbam I get an Error code: 732(0,0)
Sometimes when I try to update spybot I get "Error retrieving update info file"

the problem is that some times my browser IE and firefox is hijacked and I'm sent to some other site. not always but sometimes. So I know something is lurking.

Can I run scans by spybot and mbam at the same time?

thanks

Dave

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#2 quietman7

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Posted 09 September 2009 - 01:44 PM

If the malware is blocking you from downloading the latest Malwarebytes Anti-Malware definition updates, then the HOSTS file file may be infected. If that's the case, try this:

Please download hosts.zip and save it to your Desktop.
  • Extract (unzip) the file to its own folder C:\hosts. (Click here for information on how to do this if not sure.)
  • Open up the hosts folder and double-click on the mvps.bat file.
  • The script will rename your present HOSTS file to HOSTS.MVP and copy the new HOSTS file to the correct location on your system.
  • You can read more about what we are doing in Blocking Unwanted Parasites with a Hosts File.
    Note: You may have to overwrite the hosts file in "Safe Mode" if you get "an access denied message" when trying to do it in normal mode.
MVPS HOSTS File Install Instructions with screenshots if you need them.
Hosts File FAQ

Reboot in "Safe Mode with Networking, launch MBAM and try to update the definition database. DO NOT scan yet. Reboot normally, then perform a Quick Scan and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware[/color]

Can I run scans by spybot and mbam at the same time?

I would advise against doing that. It's best to scan with one scanner at a time to avoid conflicts and other issues which could hamper the process.
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#3 dcurtis19

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Posted 09 September 2009 - 03:43 PM

Thank You quietman7 I'll try all that.

Dave

#4 dcurtis19

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Posted 09 September 2009 - 04:52 PM

quietman7

I followed the instructions and ran a quick scan. Here is a copy of the log.

thanks

Dave


Malwarebytes' Anti-Malware 1.40
Database version: 2766
Windows 5.1.2600 Service Pack 3

9/9/2009 2:42:44 PM
mbam-log-2009-09-09 (14-42-44).txt

Scan type: Quick Scan
Objects scanned: 164788
Time elapsed: 29 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\program files\ddnsfilter\ddnsfilter.dll (Worm.KoobFace) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ddnsfilter (Worm.KoobFace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\ddnsfilter (Worm.KoobFace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ddnsfilter (Worm.KoobFace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\ddnsfilter (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\DDnsFilter (Trojan.DNSChanger) -> Delete on reboot.

Files Infected:
c:\program files\ddnsfilter\ddnsfilter.dll (Worm.KoobFace) -> Delete on reboot.
C:\Program Files\Mozilla Firefox\ftemp.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dad\Local Settings\Temporary Internet Files\Content.IE5\1SYXBWXK\setup[1].exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dad\Local Settings\Temporary Internet Files\Content.IE5\U8GMIVIQ\ms.21[1].exe (Worm.Koobface) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dad\Local Settings\Temporary Internet Files\Content.IE5\W2980P3S\ff2ie[1].exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\mstre21.exe (Worm.Koobface) -> Quarantined and deleted successfully.
C:\WINDOWS\srpira1252258040.eXE (Spyware.Passwords) -> Quarantined and deleted successfully.
C:\WINDOWS\0535251103110107106.yux (KoobFace.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101464950.xe (KoobFace.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101465154.xe (KoobFace.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\mmsmark2.dat (KoobFace.Trace) -> Quarantined and deleted successfully.

#5 quietman7

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Posted 09 September 2009 - 09:02 PM

Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
If you cannot boot into safe mode or complete a scan, then try doing it in normal mode. Be aware, this scan could take a long time to complete..
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#6 dcurtis19

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Posted 10 September 2009 - 12:04 AM

Quietman7

I did a full scanin normal mode and this is the log. It looks clean.

I will now do the TFC.

Thanks


Malwarebytes' Anti-Malware 1.40
Database version: 2769
Windows 5.1.2600 Service Pack 3

9/9/2009 9:59:20 PM
mbam-log-2009-09-09 (21-59-20).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|)
Objects scanned: 342086
Time elapsed: 2 hour(s), 25 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 quietman7

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Posted 10 September 2009 - 07:13 AM

Also let me know how your computer is running and if there are any more reports/signs of infection.
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#8 dcurtis19

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Posted 10 September 2009 - 08:59 AM

Quietman7

WOW! what a cleaning!

No more signs of infection. I'm optimistic, some pages may load faster now like google and others are slower.

When I restarted out of DrWeb the computer ran a chckdisk.

This is the log from DrWeb
npCouponPrinter.dll;C:\Program Files\Mozilla Firefox\plugins;Adware.Coupons.34;Incurable.Moved.;
A0053169.ocx;C:\System Volume Information\_restore{12B73E5E-8F65-4200-8EBE-9887A4C12193}\RP609;Adware.Coupons.34;Incurable.Moved.;
A0053264.reg;C:\System Volume Information\_restore{12B73E5E-8F65-4200-8EBE-9887A4C12193}\RP609;Trojan.StartPage.1505;Deleted.;

Thanks

Dave

#9 quietman7

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Posted 10 September 2009 - 09:33 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista users can refer to these links: Create a New Restore Point in Vista and Disk Cleanup in Vista.
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#10 dcurtis19

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Posted 10 September 2009 - 10:41 AM

Quietman7

I've deleted previous system restore points.

Anything else?

I feel clean now.

Thank you, again and again and again...

I really appreciate you walking me through this.

Dave

#11 quietman7

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Posted 10 September 2009 - 10:57 AM

You're welcome.

Tips to protect yourself against malware and reduce the potential for re-infection:Keep Windows and Internet Explorer current with all critical updates from Microsoft which will patch many of the security holes through which attackers can gain access to your computer. If you're not sure how to do this, see Microsoft Update helps keep your computer current.

Avoid gaming sites, porn sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs (i.e. Limewire, eMule, uTorrent). They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Malicious worms, backdoor Trojans IRCBots, and rootkits spread across P2P file sharing networks, gaming, porn and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans, and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend you disable Autorun asap as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun

• Finally, if you need to replace your anti-virus, firewall or need a reliable anti-malware scanner please refer to:
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